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Why are you selling these deals when you’re not responding to emails? People might want to but new deals however they have outstanding queries! I have 4. Vouchers/cases which you haven’t responded to!
Loretta, 18:57, 13/04/20
Hi Loretta,
Thanks for getting in touch.
With everything going on at the moment, I'm afraid our team is particularly busy and resolving queries is taking a little longer than we'd usually hope.
I'd like to assure you our team is working hard to find a way to best help our customers in these difficult times. If you could just bare
with us for now, we'll be in touch as soon as possible.
Jen, itison Customer Support, 10:47, 14/04/20
How do I know which bottle I would receive for the first option ? I can’t find an option to choose one?
Susan, 13:01, 18/04/20
Hi Susan,
Thanks for getting in touch!
I'm happy to let you know you'll be able to select a gin when you redeem your voucher online.
I hope this helps!
Gillian, itison Customer Support, 10:34, 20/04/20
Can i chage the delivery address?
catherine, 20:44, 25/04/20
Hi Catherine,
Thanks for getting in touch!
I'm afraid your delivery address can't be changed once it's been entered, but you're welcome to contact Peebles Hydro directly and they'll be able to advise further on whether your order has been shipped yet.
I hope this helps!
Gillian, itison Customer Support, 10:37, 27/04/20
if I where to buy four bottles of the 1881 gin much is p&p
12:51, 11/05/20
Hi there,
Thanks for getting in touch!
I can confirm P&P costs £3.99 per item for options 1 and 3.
I hope this helps!
Gillian, itison Customer Support, 16:07, 11/05/20