Ask us a question
If you have any questions about itison, try visiting our
Help Centre to see if we can answer
them for you.
Still need an answer? Please sign up or sign in to ask a question.
We have just bought this deal but there is no confirmation via email of the transaction although the money has left our account. What proof do we have of booking?
Irene, 09:32, 28/06/21
Hi Irene,
Thanks for getting in touch!
You can view your voucher in your itison account by heading to https://www.itison.com/my/complete_orders.
I hope this helps!
Gillian, itison Customer Support, 09:58, 28/06/21
There are no booking instructions with this deal .
What are they ?
David, 13:04, 04/07/21
Click BUY NOW!
ALAN, 17:01, 04/07/21
Hi David,
Thanks for getting in touch!
You'll be able to arrange your booking by phone immediately after ordering your voucher, by following the instructions provided in the How to Book section.
I hope this helps!
Gillian, itison Customer Support, 09:29, 05/07/21
Are there any restrictions on dates ?
Robert, 16:12, 11/07/21
Hi Robert,
Thanks for getting in touch!
I’m happy to let you know this voucher can be used from Friday the 1st of October 2021 until Thursday the 31st of March 2022, and is valid to use 7 days a week; subject to availability and possible changes or restrictions to opening times based on Covid guidelines.
Please note there is limited availability in October and November, and the voucher excludes the 17th of December 2021 to the 11th of February 2022.
I hope this helps!
Wallis, itison Customer Support, 09:02, 12/07/21
Can the parents of a small child also eat early to avoid needing a babysitter and can the £60 meal voucher be used for this?
sylvia, 10:02, 18/07/21
Hi Sylvia,
Thanks for getting in touch!
To check when dinner bookings can be made before buying a voucher, please contact Taychreggan Hotel directly on 01866 833211 and they'll be happy to discuss.
I hope this helps!
Wallis, itison Customer Support, 15:44, 18/07/21
Is the £60 dinner allowed per person or total per voucher
sylvia, 10:07, 18/07/21
Hi Sylvia,
Thanks for getting in touch!
I’m happy to let you know the £60 dinner allowance is per voucher, not per person.
I hope this helps!
Wallis, itison Customer Support, 15:44, 18/07/21
Can I get this for myself and my 2 kids. 11 and 13 years old
Charina, 10:23, 19/07/21
Hi Charina,
Thanks for getting in touch!
I’m happy to let you know a max of 2 children is permitted with this deal, however children are classed as ages 10 and under.
I hope this answers your question though.
Wallis, itison Customer Support, 10:49, 19/07/21
Is the Friday & Saturday supplement per person ?
Louise, 03:05, 26/08/21
Hi Louise,
Thanks for getting in touch!
I'm happy to confirm the Friday & Saturday night supplement is per room, rather than per person.
I hope this helps!
Courtney, itison Customer Support, 08:35, 26/08/21
it says in small print excludes 13th dec - 11th feb - is this inclusive of just 2 dates?
Louise, 09:34, 26/08/21
Hi Louise,
Thanks for getting in touch!
I can confirm this offer excludes the 13th of December 2021 through to the 11th of February 2022.
I hope this helps!
Courtney, itison Customer Support, 10:01, 26/08/21