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Can the voucher be extended if we are in lockdown for a longer period?
Susan, 10:22, 09/04/20
Hi Susan,
Thanks for getting in touch!
I'm happy to let you know we've recently introduced our itison guarantee. If you buy something for your favourite business and your voucher can’t be used in the future due to the business closing, we’ll give you itison credit to the value of that voucher for a full 12 months from the date of issue.
I hope this helps!
Gillian, itison Customer Support, 10:25, 09/04/20
Your answer about extending vouchers if business closes is not answering the question if we are on lockdown still would voucher be extended
Mary, 12:20, 22/04/20
Hi Mary,
Thanks for getting in touch!
I can confirm that, for the moment, this voucher is valid until the 27th September 2020. If you're unable to use your voucher due to the COVID-19 outbreak, we'll issue an itison credit to use on our site for the following 12 months.
I hope this helps!
Gillian, itison Customer Support, 15:53, 22/04/20