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Hi, it mentions that only 1 child is permitted but we have 9 year old twin girls, is there any chance they would be allowed? Thanks
sarah, 21:28, 03/06/20
Hi Sarah,
Thanks for getting in touch.
I'm afraid a maximum of one child is permitted with this deal, however you are welcome to contact the Grange Manor Hotel directly to discuss the possibility.
I hope this helps.
Jen, itison Customer Support, 09:29, 04/06/20
What time is the evening meal served
Morag, 18:04, 02/07/20
Hi Morag,
Thanks for getting in touch.
To discuss when dinner can be booked, you're welcome to contact The Grange Manor directly and they'll be happy to advise.
I hope this helps!
Jen, itison Customer Support, 10:29, 03/07/20
Hi, it says 1 child is permitted, how does that work for the breakfast? I know it says dinner not included but doesn’t mention breakfast? We’ll be taking our almost 2 year old. Thanks
21:48, 22/07/20
Hi there,
Thanks for getting in touch!
To check if breakfast is included for children, please contact The Grange Manor directly on 01324 474 836 and they'll be happy to discuss.
I hope this helps!
Wallis, itison Customer Support, 08:01, 23/07/20
Hi could you please tell me if it is possible for me to book 3days starting 19th sept till 21sept and what cost would be thanks
Angela, 17:38, 24/08/20
Hi Angela,
Thanks for getting in touch!
Our vouchers are £139 for a two night stay only, but you're welcome to contact The Grange Manor directly 01324 474 836 to discuss the possibility and cost of adding a third night to your booking and they'll be happy to advise.
I hope this helps!
Wallis, itison Customer Support, 08:04, 25/08/20
I’ve gone and ordered the £65 deal instead of the £89 with dinner. Is there anyway of changing this please?
Yvonne, 10:16, 20/09/20
Hi Yvonne,
Thanks for getting in touch!
I'm afraid we can't exchange vouchers, but it's no problem to issue a refund within 14 days of purchase. If you'd like to cancel your order, just email us at support@itison.com and we'll be happy to process this for you.
I hope this helps!
Wallis, itison Customer Support, 09:46, 21/09/20
Can this be done as a gift voucher without the cost on it ?
Margaret, 22:15, 03/11/20
Hi Margaret,
Thanks for getting in touch!
I'm happy to confirm this voucher won't state the price on it.
I hope this helps!
Courtney, itison Customer Support, 09:26, 04/11/20
I would like to book for three adults
21:05, 07/03/21
Hi there,
Thanks for getting in touch!
Our vouchers are for two people only, but you're welcome to contact The Grange Manor directly 01324 474 836 to discuss the possibility and cost of adding a third person to your booking and they'll be happy to advise.
I hope this helps!
Wallis, itison Customer Support, 08:57, 08/03/21
Hi, can I just check if this is an old voucher offer as it states Voucher is valid from Wed 15 Jul 2020 until Sat 31 Jul 2021, valid 7 days; subject to availability.
If so, is there any way to find out what availability is left at the hotel between 26 April (when the current lockdown restrictions will be relaxed) and the end date of the voucher offer for anyone who is still wanting to buy this voucher?
Many thanks
Anne-Marie, 17:26, 01/04/21
Hi Anne-Marie,
Thanks for getting in touch!
To check their availability before buying a voucher, please contact The Grange Manor directly on 01324 474 836 and they'll be happy to discuss.
I hope this helps!
Courtney, itison Customer Support, 08:42, 02/04/21
hi could you tell me if you have availability for me to book on Wednesday 28/07/21 for staying 2 nights
sandra, 20:42, 13/04/21
Hi Sandra,
Thanks for getting in touch!
To check their availability before buying a voucher, please contact The Grange Manor directly on 01324 474 836 and they'll be happy to discuss.
I hope this helps!
Courtney, itison Customer Support, 08:53, 14/04/21
Would a twin room be available as part of this deal? Thanks.
Yvette, 16:44, 26/05/21
Hi Yvette,
Thanks for getting in touch!
I'm happy to let you know that double or twin standard rooms are available for this deal.
I hope this helps!
Gillian, itison Customer Support, 16:54, 26/05/21
Hi There,
Can you assist?, I want to book an overnight with meal option on 7th July as a birthday surprise for my wife and wanted to make sure on availability before I purchased, thanks.
Charlie, 10:56, 03/06/21
Hi Charlie,
Thanks for getting in touch!
To check their availability before buying a voucher, please contact The Grange Manor directly on 01324 474 836 and they'll be happy to discuss.
I hope this helps!
Jen, itison Customer Support, 11:05, 03/06/21