1 or 2 nights at 4* Macdonald Norwood Hall Hotel with breakfast and optional Prosecco, dinner in the 2 AA Rosette-awarded restaurant & room upgrade; surrounded by breathtaking gardens & surrounding woodlands all just 10mins from Aberdeen - save up to 79%
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I was gifted this voucher. Can you tell me is this is still valid
lorraine, 10:20, 03/04/21
Thanks for getting in touch!
I’m really sorry you haven’t been able to use your voucher so far, but I'm happy to let you know the expiry date has been extended to the 31st of July. Just make sure to book before the 16th of July so you don't miss out.
If you have any similar queries in the future, please email us at firstname.lastname@example.org.
Can I please confirm 1 child aged 4 and 1 infant aged 8 months would be eligible to share a room with 2 adults?
Thanks for getting in touch!
I can confirm a max of 1 child permitted free of charge if sharing with 2 adults; children are classed as ages 3-12yrs. Max of 1 additional infant under 2yrs old permitted; travel cot can be provided. Please advise hotel at the time of booking.
I hope this helps!
Rachael, itison Customer Support, 11:15, 10/05/21
Thanks Rachel, so it is ok based on the scenario above classification, with 1 Infant and 1 child permitted within a room?
Thanks for getting back in touch!
As your children are aged between 3-12 years and under 2 years old, you should be able to use a voucher for your stay. If you've any queries, I'd recommend contacting Macdonald Norwood Hall Hotel directly to discuss and they'll be happy to advise.
Overnight stay for two in a deluxe room with a bottle of Prosecco in the room on arrival and breakfast OR
Overnight stay for two in a deluxe room with a 3 course dinner and breakfast OR
2 night stay for two in a deluxe room with breakfast OR
Overnight stay for two in a super deluxe suite with a bottle of Prosecco, 3 course dinner and breakfast
Voucher is valid until Sat 31 Jul 2021, 7 days; subject to availability.
Excludes 31 Dec 2020 - 25 Apr 2021 and special event days such as weddings.
A supplementary charge of £20 is required for Friday stays and £30 for Saturday stays; payable directly to hotel.
Voucher must be booked by Fri 16 Jul 2021 (we don’t want you to miss out!).
You risk forfeiting your voucher if you cancel within 48 hours of your booking.
Multiple voucher purchases permitted.
Multiple vouchers cannot be used on consecutive nights.
Check-in 2pm, check-out 11am.
Options 1 - 3: Deluxe double or twin room available.
Option 4: Super deluxe suite available.
Rooms can be upgraded and stay extended for a supplementary to be discussed with and paid directly to the hotel..
Options 2 & 4: Includes a 3 course dinner from a set menu; subject to change. Vegetarian, gluten / wheat free options are available. Please advise hotel when booking.
Options 1 & 4: Includes a bottle of Prosecco in the room; alcohol cannot be replaced with a soft drink.
Max of 1 child permitted free of charge if sharing with 2 adults; children are classed as ages 3-12yrs. Max of 1 additional infant under 2yrs old permitted; travel cot can be provided. Please advise hotel at time of booking.
No pets permitted.
Wheelchair access available. Please discuss with the hotel at time of booking.
Advanced booking required or risk forfeiting your voucher.
The venue may restrict the number of itison bookings on each day so please book early if you want a specific date.
The beginning and end period of a voucher’s validity is always the busiest. We advise members to book well in advance to avoid disappointment.
Vouchers can be presented on mobile device or printed for redemption; please show your voucher on arrival.
Voucher is not exchangeable for cash or valid with any other offers.