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Hi
If we pick the two night option will we have any problem booking into the hotel restaurant?
Thank you
Alison
Alison, 13:14, 12/09/20
Hi Alison,
Thanks for getting in touch!
To discuss restaurant bookings, you're welcome to contact the team at Meldrum House by calling 01651 872294 and they'll be happy to advise.
I hope this helps!
Jen, itison Customer Support, 13:26, 12/09/20
Hi Jen
No one answers on that number or the number on their website. I will try emailing. Thank you. Alison
Alison, 13:52, 12/09/20
How to you book your reservation, it states phone the hotel but the hotel says it must be done online through your portal ?
John, 10:44, 15/09/20
Hi John,
Thanks for getting in touch!
You'll be able to check availability and make a booking over the phone immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Rachael, itison Customer Support, 11:29, 15/09/20
Hi, if I were to book just now what if we are in a local lockdown will the voucher date be extended?
Many thanks
Ann
Ann, 20:18, 03/01/21
Hi Ann,
Thanks for getting in touch.
You can find out more about our Covid-19 guarantee at https://www.itison.com/pages/guarantee
With our guarantee, we'll be happy to issue itison credit for the full value of your voucher if:
- A business closes or is unable to fulfil your voucher
- You’re unable to use your voucher because of travel restrictions or isolating
- You’ve gifted a voucher that the recipient is unable to use for the above reasons
You can find out more about itison credit, including terms of use, with our helpful guide to itison credit.
I hope this helps.
Rachael, itison Customer Support, 10:17, 05/01/21