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How can I check availability for next week or the week following before I purchase.
08:22, 28/09/20
Hi there,
Thanks for getting in touch!
To check their availability before buying a voucher, please contact Stonefield Castle directly on 01880 820836 and they'll be happy to discuss.
I hope this helps!
Courtney, itison Customer Support, 08:58, 28/09/20
If I buy 2 night voucher will I be able to use it on 9th October 2020?
Just a bit vague as it say :Valid 7 days
Gary, 13:18, 28/09/20
Hi Gary,
Thanks for getting in touch!
I can confirm this offer is valid from Thur 1 Oct 2020 until Wed 31 Mar 2021, and can be used 7 days a week; subject to availability.
To check their availability before buying a voucher, please contact Stonefield Castle directly on 01880 820836 and they'll be happy to discuss.
I hope this helps!
Courtney, itison Customer Support, 13:25, 28/09/20
Hi, what are the cancellation details on these vouchers?
Thanks Louise
Louise, 22:32, 30/09/20
Hi Louise,
Thanks for getting in touch!
If you change your mind about this voucher, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Gillian, itison Customer Support, 08:58, 01/10/20
Hi there,
At the front detail for the offer it says that the option for 2 nights includes dinner on the first night. However when you go to the ‘buy now’ option there is no mention of dinner being included.
Can you confirm if dinner is included or not in this option or am I reading it wrong?
Regards,
Jack
Jack, 10:48, 08/10/20
Hi Jack,
Thanks for getting in touch!
I'm sorry for the confusion here but I can confirm this deal doesn't include dinner but the £50 voucher can be put towards it.
I hope this helps.
Jen, itison Customer Support, 12:07, 09/10/20
Hi can I check is the £50 dinner voucher available for both nights or only one night? And same with breakfast? Is that both days or just one day? Thank you
Lynn, 17:31, 06/12/20
Hi Lynn,
Thanks for getting in touch.
I can confirm the £50 dinner voucher is available with option 2 and option 3.
I can also confirm breakfast is available both mornings with the 2 night option.
I hope this helps!
Jen, itison Customer Support, 10:58, 07/12/20
What happens if Tier restrictions or coronavirus affects the booking?
12:03, 27/12/20
Hi there,
Thanks for getting in touch!
You can find out more about our Covid-19 guarantee at https://www.itison.com/pages/guarantee.
With our guarantee, we'll be happy to issue itison credit for the full value of your voucher if:
- A business closes or is unable to fulfil your voucher
- You’re unable to use your voucher because of travel restrictions or isolating
- You’ve gifted a voucher that the recipient is unable to use for the above reasons
You can find out more about itison credit, including terms of use, with our helpful guide to itison credit.
I hope this helps!
Wallis, itison Customer Support, 09:08, 29/12/20
Do you have rooms that are dog free? I have asthma and can’t be in a room that an animal has stayed.
Thanks.
Janet, 11:07, 24/01/21
Hi Janet,
Thanks for getting in touch!
To check the venue have a suitable room before buying a voucher, please contact Stonefield Castle directly on 01880 820836 and they'll be happy to discuss.
I hope this helps!
Wallis, itison Customer Support, 10:34, 25/01/21
In the heading here, it says valid until March 2021.
In the small print it says valid until 31 May 2021.
Which one is right?
Christina, 17:34, 12/02/21
Hi Christina,
Thanks for getting in touch!
The expiry date of this voucher has been extended since it first featured on our website, and vouchers can now be used Monday 31st May 2021.
I hope this helps!
Gillian, itison Customer Support, 09:26, 15/02/21