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Can I bring a puppy to go?
23:42, 09/01/23
Hi there,
Thanks for getting in touch!
I'm happy to let you know pets are permitted at The Douglas Hotel. A maximum of 2 dogs are permitted at £10 supplement per dog; payable directly to hotel.
I hope this helps!
Lucy, itison Customer Support, 10:40, 10/01/23
Do you have availability for Saturday 28th January and Sunday 29th?
Thanks
Rae
rae, 10:42, 11/01/23
Hi Rae,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Courtney, itison Customer Support, 11:08, 11/01/23
Hi there, we are thinking of buying the Douglas Hotel, Arran voucher but wondered what would happen if the ferry was cancelled due to bad weather etc and we couldnt get across? Would The Douglas honour the booking for another date? (even if it was past the expiry date?) I look forward to hearing from you….thanks Hazel Hunter x
Hazel, 10:39, 12/01/23
Hi Hazel,
Thanks for getting in touch.
The cancellation policy for this particular voucher is "You risk forfeiting your voucher if you cancel within 72 hours of your booking."
The hotel will do its best to help with any ferry cancellations, however I'm afraid there's no way to guarantee they'd be able to reschedule or refund.
I hope this helps!
Lucy, itison Customer Support, 11:57, 12/01/23
I would like to stay for 2 nights and have bought 2 vouchers. Can I use them both
16:36, 12/01/23
Hi there,
Thanks for getting in touch!
I'm happy to let you know multiple vouchers can be used on consecutive nights, subject to availability.
I hope this helps!
Fiona, itison Customer Support, 16:40, 12/01/23
Hello
It says 2 children permitted per room do you add children on after buying is there option to add on and how much extra is it are there family rooms also ?
Thank you
Anna, 08:33, 17/01/23
Hi Anna,
Thanks for getting in touch!
I'm happy to confirm a maximum of 2 children are permitted. Under 4's stay free and a £20 supplementary charge is required per child aged 5-17yrs; payable directly. You're welcome to contact The Douglas Hotel directly on 01770 302 968 and they'll be happy to advise on availability and pricing.
I hope this helps!
Fiona, itison Customer Support, 09:24, 17/01/23
Is there a room available on Friday 17th of February?
18:44, 19/01/23
Hi there,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Lucy, itison Customer Support, 09:04, 20/01/23
What is cost of two single rooms ?
Rena, 19:30, 04/02/23
Hi Rena,
Thanks for getting in touch!
I can confirm this deal is for a double room with the choice to upgrade to a double/twin executive or a double/twin seaview.
You're welcome to get in touch with the team at The Douglas Hotel directly on 01770 302 968 to enquire about a single room however please note our discounts are generally based on 2 people and hotels may request that a single occupancy supplement is paid.
As such, it may on occasion be cheaper for you to book directly with the hotel rather than use a voucher for a stay.
I hope this helps!
Hannah, itison Customer Support, 09:33, 05/02/23