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I have Just bought option five however the confirmation from you states that pets are £20 a night but in your small print i prior to booking it days £9.60 per night!? Also my confirmation also says not valid on Saturday’s but your small print prior to booking days 7 days a week with a supplement for weekends . Can you please verify .
Joy, 08:14, 17/11/18
Hi Joy,
Thanks for getting in touch.
I can confirm a max of 2 pets are permitted at a supplementary charge of £9.50 per pet per night, payable directly to the hotel.
I can confirm voucher option 5 is valid 7 days; subject to availability. A supplementary charge of £25 per room per night is required for Friday and Saturday stays; payable directly to the hotel.
I'm not too sure what's happened and how your voucher is displaying differing information but I've re-sent it to you now so hopefully, you'll be able to see the correct information.
I'm sorry for any confusion caused and if you've got any other queries our customer support team are happy to investigate this further, just drop us a line at support@itison.com
I hope this helps.
Rachael, itison Customer Support, 11:47, 17/11/18
Hello, can the cream tea be taken on the second day of a one night stay? I.E.dinner the first night then the cream tea the following morning/afternoon? Thanks!
Catriona, 21:14, 03/12/18
Hi Catriona,
Thanks for getting in touch!
I can confirm overnight stay vouchers include cream tea on the first day. If you'd like to discuss the possibility of having your cream tea on the second day you're welcome to contact Trigony House Hotel directly on 01848 331211 and they'll be happy to advise.
I hope this helps!
Rachael, itison Customer Support, 08:42, 04/12/18
Can option 2 include an Ishga massage? How much would it cost?
09:58, 11/12/18
Hi there,
Thanks for getting in touch!
I'm afraid option 2 doesn't include any treatments. If you'd like to discuss the possibility of adding a message and the cost involved directly, you're welcome to give Trigony House Hotel a wee call on 01848 331211 and they'll be happy to advise further.
I hope this helps!
Ruth, itison Customer Support, 10:34, 11/12/18