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Hey, can you tell me if we would be able to use this voucher on November 11th and 12th? The dates available aren’t exactly clear on what’s not allowed.
19:52, 30/09/22
Hi there,
Thanks for getting in touch!
I'm afraid this voucher excludes Saturdays, so wouldn't be valid to use on the 12th of November.
I hope this answers your question though.
Fiona, itison Customer Support, 09:14, 01/10/22
Would it be possible to purchase this deal and book it for the same night we purchase it or do you require pre booking
Gordon, 20:27, 08/10/22
Hi Gordon,
Thanks for getting in touch.
I can confirm advanced booking is required for this deal.
I hope this answers your question though.
Hannah, itison Customer Support, 08:27, 09/10/22
Hi, would I be able to use this voucher on Thur & Fri 27th & 28th of October.
2nd question is can the £50 food voucher be used 2nd night as we have a function to attend on Thursday.
Or even better transferable to Aberdeen on Sat 12th Nov as we’re staying in your hotel there?
Thank you in advance
James, 00:00, 11/10/22
Hi James,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I'm afraid this particular deal is for Village Hotel Edinburgh and can't be used at their Aberdeen Hotel. You're welcome to contact the Village Hotel Edinburgh directly on 0131 297 7111 to discuss the possibility of using the dinner on the second night.
I hope this helps!
Lucy, itison Customer Support, 09:39, 11/10/22
CAN YOU CONFIRM THIS WILL BE VALID FOR next MON 24TH OCT FOR a 2 NIGHTS Stay for me and my son IF I PURCHASE THIS Today ?
justin, 13:03, 21/10/22
Hi Justin,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Courtney, itison Customer Support, 13:56, 21/10/22
Can I check available rooms
13:47, 22/10/22
Hi there,
Thanks for getting in touch!
To check their availability before buying a voucher, please contact Village Hotel Edinburgh directly on 0131 297 7111 and they'll be happy to discuss. Just make sure to mention that you'll be using an itison voucher.
I hope this helps!
Lucy, itison Customer Support, 14:16, 22/10/22
Hi if I booked this for a 2 night stay is it able to be used 2nd and 3rd December?
Alice, 12:58, 02/11/22
Hi Alice,
Thanks for getting in touch!
To check their availability before buying a voucher, please contact Village Hotel Edinburgh directly on 0131 297 7111 and they'll be happy to discuss. Just make sure to mention that you'll be using an itison voucher.
I hope this helps!
Courtney, itison Customer Support, 14:18, 02/11/22
Can I use this for a 1 night stay Wed 9th Nov checking out Thursday 10th Nov?
Many thanks
Jose, 15:26, 06/11/22
Hi Jose,
Thanks for getting in touch!
To check their availability before buying a voucher, please contact Village Hotel Edinburgh directly 0131 297 7111 and they'll be happy to discuss. Just make sure to mention that you'll be using an itison voucher.
I hope this helps!
Hannah, itison Customer Support, 16:51, 06/11/22
Hello
Before purchasing this voucher, I called the hotel to find out if they had availability as I only want it for a specific date. The receptionist could not tell me and said I have to book the voucher online through their website?
I do not want the voucher if I cannot use it on a specific date. How do I do this?
Thank you, Gillian
Gillian, 17:44, 16/11/22
Hi Gillian,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Grace, itison Customer Support, 09:15, 17/11/22