I bought this earlier and now the castle is closed. If it remains closed due to COVID-19, can it be refunded? Thanks
Martin, 21:51, 15/05/20
Thanks for getting in touch.
While we hope every business we work with will be able to reopen and keep trading, I understand your concern here and we’ve made sure our guarantee covers this.
If a business you have a voucher for were to cease trading, we’ll let you know as soon as possible and automatically issue you with credit to spend on itison over the following 12 months. I hope this helps to reassure you.
To find out more about how itison credit works, just head to https://help.itison.com/hc/en-gb/articles/360012727819-How-does-itison-credit-work-.