Ask us a question
If you have any questions about itison, try visiting our
Help Centre to see if we can answer
them for you.
Still need an answer? Please sign up or sign in to ask a question.
Are wheelchair availableat the castle or do you need to take your own
Jackie, 19:08, 15/02/19
Hi Jackie,
Thanks for getting in touch!
You're welcome to find out more about the accessibility facilities available at Balmoral by heading to https://www.balmoralcastle.com/accessibility.htm
I hope this helps!
Rachael, itison Customer Support, 10:35, 17/02/19
Are pets allowed on the grounds?
Jamie, 20:21, 02/03/19
Hi Jamie,
Thanks for getting in touch!
I'm happy to let you know dogs on leads are permitted in the grounds of Balmoral. For more information on this, you're welcome to pop over to https://www.balmoralcastle.com/dogs.htm
I hope this helps!
Ruth, itison Customer Support, 09:33, 03/03/19
When are the tickets valid. When does it expire
Eileen, 19:23, 16/03/19
Hi Eileen,
Thanks for getting in touch!
I’m happy to let you know this voucher can be used from Monday 1st April until Saturday 30th June 2019, 7 days a week, 10am–5pm (last admission 4.00pm), subject to availability.
I hope this helps!
Gillian, itison Customer Support, 09:21, 17/03/19
I’m looking to buy 3 adult tickets ?
21:33, 28/03/19
Hi there,
Thanks for getting in touch!
Our vouchers are for two people or a family ticket only, but you're welcome to contact Balmoral directly 013397 42534 to discuss the possibility and cost of adding a third person to your booking and they'll be happy to advise.
I hope this helps!
Rachael, itison Customer Support, 09:09, 29/03/19
The expiry date says Saturday 30 June but the 30 June is a Sunday. The castle visiting runs to 30 July but wasnt sure if the ITISON was valid until then?
Yvonne, 11:17, 18/04/19
Sorry the castle is open to full paying visitors until Wednesday 31 July.
Yvonne, 12:12, 18/04/19
Hi Yvonne,
Thanks for getting in touch!
I'm really sorry for the confusion here - I can confirm our vouchers can be used until Sunday 30th June 2019 only and we're corrected the incorrect mention of Saturday.
I hope this helps!
Gillian, itison Customer Support, 14:59, 18/04/19
How long for you to get tickets and when does the deal end?
Elizabeth, 10:17, 22/04/19
Hi there,
Thanks for getting in touch!
I'm happy to let you know vouchers are valid until Sun 30 June 2019, and can be used 7 days a week, 10am – 5pm (last admission 4.00pm); subject to availability.
This offer should be available for another week or so, but I can't guarantee it won't sell out before then.
I hope this helps!
Courtney, itison Customer Support, 10:30, 22/04/19
Do you have to book the tour in advance?
Elizabeth, 10:18, 22/04/19
Hi Elizabeth,
Thanks for getting in touch!
I can confirm advanced booking is not required.
I hope this helps!
Courtney, itison Customer Support, 10:31, 22/04/19
I purchased tickets this morning will they b sent to me and do I have to use them before end of June. Do we just go to Balmoral at any date?
Elizabeth, 19:36, 22/04/19
Hi Elizabeth,
Thanks for getting in touch – I’m sorry you can't find your vouchers.
Not to worry - I’ve re-sent them to you by email, and they should be with you in a couple of minutes. You can also view and print your vouchers by heading to https://www.itison.com/my/complete_orders/
I'm happy to let you know that advance booking isn't required for this deal, please print your voucher and bring along with you to avoid disappointment.
I hope this helps!
Gillian, itison Customer Support, 10:27, 23/04/19