Amsterdam mini-cruise with DFDS

International Passenger Terminal, North Shields, NE29 6EE

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Amsterdam mini-cruise with DFDS Amsterdam mini-cruise with DFDS

Newcastle to Amsterdam mini-cruise for two or four inc return overnight crossings, private cabin, optional breakfast, coach transfers and a day in Amsterdam city with DFDS - save up to 60%

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Questions and answers

When is voucher valid from and to?

katherine, 08:11, 10/12/18

Hi Katherine,

Thanks for getting in touch!

I'm happy to let you know this voucher can be used from Wed 2 Jan 2019 until Tue 30 Apr 2019, subject to availability. Just make sure to book by Thurs 28 Feb 2019 (we don’t want you to miss out!).

I hope this helps!

Gillian, itison Customer Support, 09:19, 10/12/18

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Do I have to come back on the same day or could we stay in Amsterdam for a couple of nights.

Gordon, 09:00, 10/12/18

Hi Gordon,

Thanks for getting in touch!

I'm afraid the duration of the trip can't be extended.

I hope this answers your question though!

Gillian, itison Customer Support, 09:19, 10/12/18

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Hi can you let me know the scheduled arrival time back in Newcastle on a Sunday morning?

Thanks

Charles, 11:59, 10/12/18

Hi Charles,

Thanks for getting in touch!

For more information about the cruise itself, please contact DFDS directly and they'll be happy to advise!

Gillian, itison Customer Support, 12:02, 10/12/18

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Hi
When am I able to book this offer, I went online and it wouldn’t accept my voucher code.
Thank you
Alan

09:06, 11/12/18

Hi Alan,

Thanks for getting in touch!

I'm sorry you're having trouble making a booking. You should be able to book right away once you've bought your voucher. If you're still having trouble, just drop us a line on [email protected] and we'll be happy to look into this further for you.

Ruth, itison Customer Support, 10:30, 11/12/18

Managed my booking, was a wee bit confusing for us, but it’s now done and we are happy. Thank you.

11:31, 18/12/18

Hi there,

Thanks for getting back in touch!

I'm glad you managed to complete your booking, and hope you have a great time on your mini-cruise!

If we can lend a hand with anything else just drop us a line on [email protected] and we'll be happy to help.

Ruth, itison Customer Support, 11:39, 18/12/18

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Hello , do you run buses from Glasgow to pick up the ferry

12:23, 11/12/18

Hello , do you run buses from Glasgow to pick up the ferry

12:24, 11/12/18

Hi there,

Thanks for getting in touch!

For more information on getting to North Sheilds ferry port, you're welcome to pop over to https://www.dfdsseaways.co.uk/customer-service/our-ports/

I hope this helps!

Ruth, itison Customer Support, 12:55, 11/12/18

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I understand that the ship is fully wheelchair accessible.Can you advise if the bus to/from Amsterdam is wheelchair accessible.?

14:19, 14/12/18

Hi there,

Thanks for getting in touch!

For more information about access, please contact DFDS directly on 0871 522 9955 and they'll be happy to advise!

Gillian, itison Customer Support, 11:25, 16/12/18

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Hi, just wondering how I choose the dates I’d like to go on? As it’s not giving me an option.

08:57, 17/12/18

Hi there,

Thanks for getting in touch!

You'll be able to check dates and book online immediately after you place your order.

I hope this helps!

Gillian, itison Customer Support, 09:54, 17/12/18

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What is difference between £79 fare and £100 and how much is breakfast? Irene mccabe

Irene, 11:37, 17/12/18

Hi Irene,

Thanks for getting in touch!

Option 1 for this deal is £79 for a Newcastle to Amsterdam mini-cruise for two inc return overnight crossings, private cabin, coach transfers and a day in Amsterdam city.
Option 2 is £99 instead of £222 for a for a Newcastle to Amsterdam mini-cruise for two inc return overnight crossings, private cabin, breakfast each morning, coach transfers and a day in Amsterdam city.

I hope this helps!

Courtney, itison Customer Support, 11:41, 17/12/18

Hi. So only difference between these two options is the breakfast included with £99. Breakfast not included with £79 (for two persons) ??

Areeb, 16:49, 29/12/18

Hi Areeb,

Thanks for getting in touch!

That's right - there are voucher options for two and four people without breakfast, and vouchers for two or four people which do include breakfast.

I hope this helps!

Gillian, itison Customer Support, 10:15, 30/12/18

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So the £20 difference is indeed for breakfast for 2 on both mornings ?

Irene, 11:44, 17/12/18

Hi Irene,

Thanks for getting back in touch.

I can confirm breakfast is included for each person, on each crossing, and breakfast is usually charged at £8.75 per person.

I hope this answers your question.

Courtney, itison Customer Support, 12:05, 17/12/18

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Is there any passport control? Do we need schengen visa

Tuvshinsaikhan, 18:52, 17/12/18

Hi there,

Thanks for getting in touch!

For more information about passport control, just head to https://www.dfdsseaways.co.uk/customer-service/preparing-for-your-trip/.

I hope this helps!

Gillian, itison Customer Support, 09:25, 18/12/18

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Trying to book with £100 voucher but am being charged for both breakfasts and what is worse both of our coach transfers to Amsterdam and back .it is clearly stated breakfast and coach transfers included ? If this is correct charge then will cancell this voucher .

Irene, 22:36, 17/12/18

Hi Irene,

Thanks for getting in touch - I'm really sorry you're having trouble.

If you need help making a booking, just drop us a line at [email protected] directly and we'll be happy to lend a hand!

Gillian, itison Customer Support, 09:43, 18/12/18

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If a book for 4 is it cabin for 4 or 2 separate

07:59, 24/12/18

Hi there,

Thanks for getting in touch!

I'm happy to let you know 2 or 4 berth cabins are available with this deal and members can upgrade based on availability, please discuss at time of booking.

I hope this helps!

Rachael, itison Customer Support, 11:27, 24/12/18

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Do I need to book 1 voucher for 2 people or do I need a voucher per person?

Ashleigh, 10:12, 28/12/18

Hi Ashleigh,

Thanks for getting in touch!

Each voucher is for two or four people in total.

I hope this helps!

Gillian, itison Customer Support, 10:18, 28/12/18

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Hi. How do I check availability? I want to book two deals for 4 for Friday 19Th April for three adults and 4 children.

13:40, 30/12/18

Hi there,

Thanks for getting in touch!

You'll be able to check dates and book online immediately after you place your order.

I hope this helps!

Gillian, itison Customer Support, 13:42, 30/12/18

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Hi, I got this deal as a gift but don’t travel well. Am I able to get a credit for this and exchange to something else?

Sharon, 14:23, 30/12/18

Hi Sharon,

Thanks for getting in touch.

We offer a refund on unused vouchers within 14 days of purchase, but if you drop us a line at [email protected] we'll be happy to look into this for you.

Courtney, itison Customer Support, 09:35, 31/12/18

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Can you confirm if the deal is for an economy or standard cabin

pamela, 22:30, 30/12/18

Hi Pamela,

Thanks for getting in touch.

This deal is valid for a 2 or 4 berth inside standard cabin. Members can upgrade based on availability, please discuss at time of booking.

I hope this helps.

Courtney, itison Customer Support, 09:44, 31/12/18

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Hi. My husband is not British citizen and do not have a British passport. But have British visa, and ID card from home office to stay and work permit. He Will be a citizen in couple of years. Will he need to apply for a visa for this cruise journey??

Areeb, 17:03, 31/12/18

Hi Areeb,

Thanks for getting in touch!

For more information about passport control, just head to https://www.dfdsseaways.co.uk/customer-service/preparing-for-your-trip/.

I hope this helps!

Rachael, itison Customer Support, 11:04, 03/01/19

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Can we take our car on board?

Claire, 22:04, 02/01/19

Hi Claire,

Thanks for getting in touch.

I'm afraid cars are not permitted on board the ferry. There is charged parking available at the ferry terminal; payable to Port of Tyne.

I hope this answers your query.

Rachael, itison Customer Support, 09:52, 03/01/19

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I can't seem to redeem my voucher, there is no website or anything to redeem it

Nikki, 07:57, 07/01/19

Hi Nikki,

Thanks for getting in touch!

I'm sorry you're having trouble making a booking. You should be able to book right away once you've bought your voucher. If you're still having trouble, just drop us a line on [email protected] and we'll be happy to look into this further for you.

Rachael, itison Customer Support, 09:31, 07/01/19

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Can this offer be refunded if you don’t have the correct availability?

13:55, 07/01/19

Hi there,

Thanks for getting in touch!

If you need a refund, just let us know at [email protected] directly within 14 days of placing your order.

I hope this helps!

Gillian, itison Customer Support, 13:59, 07/01/19

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How much would it cost to park my car at the port on Friday and Saturday 12th&13?April

Gerald, 21:17, 07/01/19

Hi Gerald,

Thanks for getting in touch!

For more information on car parking and the cost involved you're welcome to pop over to https://www.portoftyne.co.uk/passenger-information/parking

I hope this helps!

Ruth, itison Customer Support, 08:04, 08/01/19

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Hi is it £79 per person ? Thanks

17:27, 09/01/19

Hi there,

Thanks for getting in touch!

Our £79 voucher is for two people.

I hope this helps!

Gillian, itison Customer Support, 17:30, 09/01/19

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Hi there I have purchased this deal and have tried to book online but it is not taking my voucher code , can you please advise me thanks x

19:01, 09/01/19

Hi there,

Thanks for getting in touch!

I'm sorry you're having trouble making a booking. You should be able to book right away once you've bought your voucher, and your voucher code can be entered at the final stage of the booking process.

If you're still having trouble, just drop us a line on [email protected] and we'll be happy to look into this further for you.

Ruth, itison Customer Support, 08:51, 10/01/19

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Hi,

I have three kids aged 13, 9 and 3. Would we be able to fit into one cabin or can we add another person?

I see the deal is only for 4 when there are 5 of us. I look forward to hearing from you.

Thanks
Nikki

Nikki, 10:27, 10/01/19

Hi Nikki,

Thanks for getting in touch!

I'm afraid on 2 or 4 berth cabins are available, and 5 people couldn't all share one cabin, so for a party of 5, you would require 2 cabins.

I hope this answers your query

Ruth, itison Customer Support, 10:32, 10/01/19

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If I click on the BUY NOW have i committed myself

Sandra, 10:27, 10/01/19

Hi Sandra,

Thanks for getting in touch!

I'm happy to let you know you can select Buy Now without committing to purchasing. You'll be able to have a look at all of our purchase options and prices if you do select this, though.

I hope this helps!

Ruth, itison Customer Support, 10:33, 10/01/19

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What happens if I buy a voucher but can’t get on dates I need

08:41, 11/01/19

Hi there,

Thanks for getting in touch!

If you can't book your preferred date, just let us know at [email protected] directly within 14 days of placing your order and we'll be happy to issue a full refund.

I hope this helps!

Gillian, itison Customer Support, 09:03, 11/01/19

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Hi I thought i saw that if you buy the deal and get 3 friends to go you get yours for free,but i do not see it now?

Robert, 17:23, 12/01/19

Hi Robert,

Thanks for getting in touch!

I can confirm this deal is included in our '3 for free' promotion.

You're welcome to find out more about how this promotion works by heading to
http://help.itison.com/customer/en_gb/portal/articles/2173895-how-does-this-promotion-work-

I hope this helps!

Rachael, itison Customer Support, 17:30, 12/01/19

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Hi is it ok if I book a cabin for 4 & only 3 people go?

Susan, 19:17, 15/01/19

Hi Susan,

Thanks for getting in touch.

It shouldn't be a problem for 3 people to stay in a cabin for 4, but no further discount will be given. If you'd like to discuss this further just contact DFDS directly and they'll be happy to advise.

I hope this helps!

Courtney, itison Customer Support, 07:56, 16/01/19

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Hello, it says there is a supplement for Friday and Saturday, yet on the front page it says that’s the only whole days the offer is on?

Tony, 08:23, 16/01/19

Hi Tony,

Thanks for getting in touch!

I'm happy to confirm this offer is valid to use 7 days a week, but a supplementary charge of £20 for two and £30 for four is required for Friday and Saturday sailings; payable directly to DFDS.

I hope this helps!

Ruth, itison Customer Support, 08:55, 16/01/19

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Hello. I see bus transfer into Amsterdam is included. Do I need to make my own arrangements for return to the ferry?
Thanks.

Averil, 08:32, 16/01/19

Hi Averil,

Thanks for getting in touch!

I'm happy to confirm return coach transfers are included in this deal.

I hope this helps!

Ruth, itison Customer Support, 09:19, 16/01/19

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Will we get picked up by coach in Manchester

08:44, 16/01/19

Hi there,

Thanks for getting in touch!

Transfers to the ferry port in Newcastle aren't included in this offer.

For more information on getting to North Sheilds ferry port, you're welcome to pop over to https://www.dfdsseaways.co.uk/customer-service/our-ports/

I hope this helps!

Ruth, itison Customer Support, 09:21, 16/01/19

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Hi can you please tell me if there is any food included with this deal?, if not, what are the options available on the cruise - thanks

Trish, 12:13, 16/01/19

Hi Trish,

Thanks for getting in touch!

I'm happy to confirm voucher options 2 and 4 will include breakfast, but you can also add buffet meals directly with DFDS directly when booking.

I hope this helps!

Ruth, itison Customer Support, 12:30, 16/01/19

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Can you advise us if there is any midweek sailings in March ?

Joe, 23:04, 17/01/19

Hi Joe,

Thanks for getting in touch!

I can confirm this voucher is valid from Wed 2 Jan 2019 until Tue 30 Apr 2019, 7 days; subject to availability.

You'll be able to check dates and book online immediately after you place your order.

If you can't book your preferred date, just let us know at [email protected] directly within 14 days of placing your order and we'll be happy to issue a full refund.

I hope this helps!

Rachael, itison Customer Support, 09:33, 18/01/19

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Do you need a passport to do this trip ?

Keating, 16:11, 22/01/19

Hi there,

Thanks for getting in touch!

For more information about passport control, just head to https://www.dfdsseaways.co.uk/customer-service/preparing-for-your-trip/.

I hope this helps!

Ruth, itison Customer Support, 16:46, 22/01/19

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Hi, I would like to check availability before buying . How can i do this?
Thanks
Kristina

Kristina, 19:31, 23/01/19

Hi Kristina,

Thanks for getting in touch!

You'll be able to check availability and make a booking online immediately after buying your voucher.

If you can't book your preferred date, just let us know at [email protected] within 14 days of placing your order and we'll be happy to issue a full refund.

I hope this helps!

Ruth, itison Customer Support, 08:35, 24/01/19

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Is taking a car included also or?

Kimberley, 00:35, 28/01/19

Hi Kimberley,

Thanks for getting in touch.

I'm afraid cars are not permitted on board the ferry. There is charged parking available at the ferry terminal; payable to Port of Tyne.

I hope this answers your query.

Rachael, itison Customer Support, 10:06, 28/01/19

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Information in the vital details states that departure from North Shields, Newcastle and valid on Fridays and Saturdays however information in the small print states valid from Wed 2nd Jan 2019 until Tue 30th April 2019, 7 days. Could you please confirm which information is correct as I would like to book but was hoping to depart on Mon 1st April.
Thanks

Jade, 15:26, 28/01/19

Hi Jade,

Thanks for getting in touch!

I'm really sorry for the confusion here, but I can confirm this voucher is valid to use 7 days a week; subject to availability.

I hope this helps!

Courtney, itison Customer Support, 09:17, 31/01/19

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How do I check availability for the date I want to go to Amsterdam?

Les, 18:37, 28/01/19

Hi Les,

Thanks for getting in touch!

You'll be able to check availability and make a booking online immediately after buying your voucher.

If you can't book your preferred date, just let us know at [email protected] within 14 days of placing your order and we'll be happy to issue a full refund.

I hope this helps!

Ruth, itison Customer Support, 09:01, 29/01/19

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If I buy this deal for 2 people - do I have to buy it once or twice?

10:26, 03/02/19

Hi there,

Thanks for getting in touch!

I'm happy to let you know each voucher is valid for either 2 or 4 people depending on which option you choose.

I hope this helps!

Ruth, itison Customer Support, 10:43, 03/02/19

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We really want to do this but cannot fit trip in before end of April, will there be another deal or can we book for may/June 2019

Hazel, 09:59, 04/02/19

Hi Hazel,

Thanks for getting in touch!

I'm afraid the last day this voucher can be used is Tuesday 30th April 2019, but we will hopefully be able to offer you a more suitable deal soon!

Gillian, itison Customer Support, 10:19, 04/02/19

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Hi, I purchased this voucher on the 1/2/2019, for some reason when I get right to the end of the booking and try to enter in the code I am getting an error message saying (The product (MNEANBE) does not match the product in the Campaign (PMFITINB)

Can you let me know if I have made a mistake somewhere here?

Many thanks
Pam

pamela, 21:26, 04/02/19

Hi Pam,

Thanks for getting in touch!

Please email us your query and your voucher code to [email protected]n.com and we'll be happy to look into this further.

I hope this helps!

Lauren, itison Customer Support, 10:10, 05/02/19

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Is there an age restriction? 2 x 18 year olds and 2 x 17 year olds....thanks

12:52, 05/02/19

Hi there,

Thanks for getting in touch!

DFDS have confirmed 17-year-olds can travel with 18-year-olds.

I hope this helps!

Courtney, itison Customer Support, 16:25, 05/02/19

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Hi how can you book the ferry trip using the it is on voucher? I’m wanting to go on the 21st of February

16:40, 07/02/19

Hi there,

Thanks for getting in touch!

Full booking instructions will be provided in the How to Book section of your voucher following purchase.

I hope this helps!

Gillian, itison Customer Support, 17:02, 07/02/19

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The only time I can go is Thursday the 21st of February, I don’t want to buy a voucher if that date isn’t available. Can you advise me of the best option ?

Thanks

Eldon Tams

11:38, 08/02/19

Hi Eldon,

Thanks for getting in touch!

You'll be able to check availability and make a booking online immediately after buying your voucher.

If you can't book your preferred date, just let us know at [email protected] within 14 days of placing your order and we'll be happy to issue a full refund.

I hope this helps!

Gillian, itison Customer Support, 11:55, 08/02/19

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how much extra for commadore cabin

18:19, 12/02/19

Hi there,

Thanks for getting in touch.

I'm happy to let you know 2 or 4 berth cabins are available with this deal and members can upgrade based on availability, please discuss at time of booking.

I hope this helps.

Rachael, itison Customer Support, 14:43, 13/02/19

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What the times you leave and come back

11:07, 14/02/19

Hi there,

Thanks for getting in touch!

I'm happy to let you know when departing from Newcastle check in opens at 2.30pm and closes 4.15pm, boarding opens at 3pm and closes at 4.30pm, leaving at 5pm. You should arrive in IJmuiden, Holland at approx. 9.45am

On departing from Amsterdam check in opens at 2.30pm and closes 4.45pm, boarding opens at 3.30pm and leaves at 5.30pm. You should arrive in North Shields at approx. 9.30am

I hope this helps!

Ruth, itison Customer Support, 11:30, 14/02/19

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Do you have availability for 24 feb

Carl, 10:54, 15/02/19

Hi Carl,

Thanks for getting in touch!

You'll be able to check dates and book online immediately after you place your order. If your preferred dates aren't available you can request a full refund within 14 days of purchase.

I hope this helps!

Courtney, itison Customer Support, 11:01, 15/02/19

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Hi I can’t seem to see available dates? Where do I find these? Also I’m travelling with two kids one 3 and one 10. Just to check my youngest is free whilst booking one voucher for myself and son?

Thanks

Dee, 08:40, 17/02/19

Hi Dee,

Thanks for getting in touch!

You'll be able to check dates and book online immediately after you place your order. If your preferred dates aren't available you can request a full refund within 14 days of purchase.

Children are permitted and included in the total cabin capacity. Children ages 0 - 3 travel free (no separate bed provided). Children aged 4+ are classed as adults.

I hope this helps!

Rachael, itison Customer Support, 09:46, 17/02/19

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Hi,

Am I correct in thinking that I don’t need a voucher for my two year old? Therefore I only need to purchase a voucher for two for my hubby and I but my son can travel with us.

Thanks
Amanda

09:45, 17/02/19

Hi Amanda,

Thanks for getting in touch!

I'm happy to let you know children are permitted and included in the total cabin capacity. Children ages 0 - 3 travel free (no separate bed provided). Children aged 4+ are classed as adults.

I hope this helps!

Rachael, itison Customer Support, 09:47, 17/02/19

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Hi my wife has got Indian passport and residence permit to leave in uk will she be able to travel or does she need visas please reply thank you.

Raj, 19:04, 18/02/19

Hi Raj,

Thanks for getting in touch!

For more information about passport control, just head to https://www.dfdsseaways.co.uk/customer-service/preparing-for-your-trip/.

I hope this helps!

Rachael, itison Customer Support, 09:03, 19/02/19

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I am trying to purchase this deal before it expires tomorrow but it won’t let me there is no buy now option?

21:29, 27/02/19

Hi there,

Thanks for getting in touch.

I'm afraid this deal has ended, and we're unable to sell any more vouchers. We've some great deals in the pipeline though - I'm sure a similar voucher will pop up soon!

Rachael, itison Customer Support, 09:15, 28/02/19

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Hi, you’ve recently had this deal available again and I was just about to buy vouchers for 12 people but can’t find the offer. Has this now sold out/expired and is it likely to become available again before September?

Jennifer, 14:33, 01/06/19

Hi Jennifer,

Thanks for getting in touch!

I'm afraid this deal has ended, and we're unable to sell any more vouchers. We've some great deals in the pipeline though - I'm sure a similar deal will pop up soon!

Courtney, itison Customer Support, 16:45, 01/06/19

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Do you have a question about a different deal?

Try visiting our Help Centre for help, or email us at [email protected] and we'll be happy to help.

What to expect

Newcastle - Amsterdam 2 night mini cruise for two or four with DFDS

OR

Newcastle - Amsterdam 2 night mini cruise for two or four with DFDS with breakfast

Small print

Voucher is valid from Wed 2 Jan 2019 until Tue 30 Apr 2019, 7 days; subject to availability.

A supplementary charge of £20 for two and £30 for four is required for Friday and Saturday sailings; payable directly to DFDS.

Advance booking required. Voucher must be booked by Thu 28 Feb 2019 (we don’t want you to miss out!).

Online bookings only.

Booking made for 1 - 30 Apr 2019 will incur an additional £1 charge per bus transfer; please arrange and pay DFDS directly at time of booking.

Once booked with DFDS, bookings are non-changeable or refundable; failure to arrive for schedule sailing will also result in forfeiture of your voucher.

Bookings on the day of travel or at port will not be accepted.

DFDS confirmation must be printed for travelling; please bring along with you to avoid disappointment.

Multiple voucher purchases permitted.

2 or 4 berth inside cabin available. Members can upgrade based on availability, please discuss at time of booking.

A supplementary charge of £18 required for a sea view cabin; payable directly to DFDS.

Options 2 and 4 include breakfast.

Children permitted and included in the total cabin capacity. Children ages 0 - 3 travel free (no separate bed provided). Children aged 4+ are classed as adults.

Duration: 2 nights.

Departing from Newcastle: check in opens at 2.30pm and closes 4.15pm, boarding opens at 3pm and closes at 4.30pm, leaving at 5pm.

Departing from Amsterdam: check in opens at 2.30pm and closes 4.45pm, boarding opens at 3.30pm and leaves at 5.30pm. 

Departure times subject to change as dependent on weather conditions. 

Charged parking available at the ferry terminal; payable to Port of Tyne.

Includes return coach transfers from Amsterdam port to Amsterdam City.

No pets permitted.

The venue may restrict the number of itison bookings on each day so please book early if you want a specific date.

The beginning and end period of a voucher’s validity is always the busiest. We advise members to book well in advance to avoid disappointment.

Voucher is not exchangeable for cash or valid with any other offers.

Images used for illustrative purposes only.

  • DFDS
  • International Passenger Terminal, North Shields,
    NE29 6EE
  • Website