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I would like to know if the family room can be booked on this deal as there is no twin bedded rooms
Amanda, 14:53, 08/07/20
Hi Amanda,
Thanks for getting in touch!
I'm happy to let you know City double or twin rooms, and Quay View Superior double or twin rooms are available with this deal.
Rooms can also be upgraded to a suite for a supplementary charge per night; please discuss this directly ith the hotel.
I hope this helps!
Gillian, itison Customer Support, 15:04, 08/07/20
Do they allow dogs
Gayle, 21:44, 08/07/20
Hi Gayle,
Thanks for getting in touch!
I can confirm no pets are permitted.
I hope this answers your query though.
Rachael, itison Customer Support, 10:10, 09/07/20
Why is there no children permitted with this deal?
Kelly-Ann, 06:24, 09/07/20
Hi Kelly-Ann,
Thanks for getting in touch.
I can confirm these are the terms set by the hotel but if you'd like to discuss this further you're welcome to contact Apex City Quay Hotel & Spa directly and they'll be happy to advise.
I hope this helps.
Rachael, itison Customer Support, 10:03, 09/07/20
These deals always seem to be for two people only. We’d love to come but, are the deals available for single child families also?
08:57, 09/07/20
Hi there,
Thanks for getting in touch.
I'm really sorry, but I'm afraid children aren't permitted with this deal.
I hope this answers your question, though.
Gillian, itison Customer Support, 10:04, 09/07/20
Is car parking available with this deal?
Elizabeth, 07:53, 10/07/20
Hi Elizabeth,
Thanks for getting in touch!
I'm happy to let you know free parking is available on site.
I hope this helps!
Rachael, itison Customer Support, 09:16, 10/07/20
Can you get a refund on the voucher if the hotel can’t give you the date you need?
julie, 09:34, 11/07/20
Hi Julie,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Wallis, itison Customer Support, 10:47, 11/07/20
Hi,Can you buy 3 of these vouchers for concecutive night stays as the superior rooms are fully bookedon your system for our dates.
Mrs, 23:53, 14/07/20
Hi there,
Thanks for getting in touch!
I'm happy to let you know multiple vouchers can be used on consecutive nights, subject to availability, and you'll be able to check availability and make a booking online immediately after buying your vouchers.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Wallis, itison Customer Support, 09:39, 15/07/20
I was going to purchase the 3 day superior starting on 27th July and called the hotel direct to check availability before I purchased the voucher and they advised that it is Itison that has an allocation of the rooms/dates, could you please confirm if this date is available before I buy it
Isobel, 16:06, 17/07/20
Hi Isobel,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Courtney, itison Customer Support, 16:29, 17/07/20
Thank you, I've purchased the 2 day superior and got the dates I needed, thank you very much ?
Isobel, 16:35, 17/07/20
I would like to buy 2 of these superior room vouchers for 2 nights but can only stay 28th and 29th July - can I check if these dates are available in superior rooms please? I tried to hotel but they said I need to speak to you.
Thanks in advance
12:53, 21/07/20
Sorry thats 2 superior rooms in Dundee Apex for 2 nights 28th and 29th July.
12:54, 21/07/20
Hi there,
Thanks for getting in touch.
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Jen, itison Customer Support, 13:29, 21/07/20