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What is the procedure to Icancel my voucher
Michelle, 13:36, 28/11/22
Hi Michelle,
Thanks for getting in touch!
You're welcome to contact support@itison.com with your registered email address and voucher code within 14 days of purchase and we'd be happy to help.
I hope this helps!
Lucy, itison Customer Support, 16:46, 28/11/22
Are twin beds available?
08:42, 03/12/22
Hi there,
Thanks for getting in touch!
I'm afraid this voucher is for a classic king room only.
I hope this answers your question though.
Wallis, itison Customer Support, 09:35, 03/12/22
The dates you have stated are November 2023 - April 2023. Can you please clarify?
Regards. C
CHRISTINE, 01:28, 23/01/23
Hi Christine,
Thanks for getting in touch!
I can confirm this deal is valid from November 2022 until April 2023.
I've highlighted this wee typo to our teams now who will work to get it changed asap.
I hope this helps!
Hannah, itison Customer Support, 08:16, 23/01/23
Hi is the hotel dog friendly for overnight stays?
Rich, 12:11, 19/02/23
Just seen small print no pets!
Rich, 12:11, 19/02/23
Hi Rich,
Thanks for getting in touch!
That's right, I'm afraid dogs aren't permitted at this hotel.
I hope this answers your question though.
Hannah, itison Customer Support, 13:14, 19/02/23
How do I book this deal to secure the dates I want? Is dinner included for both night if choosing the 2 night break?
10:29, 24/02/23
Hi there,
Thanks for getting in touch!
Once you've ordered this deal you'll receive a unique voucher with full instructions on how to make a booking.
I can confirm the 2-night stay includes a 3-course dinner on one night only.
I hope this helps!
Courtney, itison Customer Support, 10:54, 24/02/23