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Hi! Just wondering if the kids are allowed on the electric bike tour? I have a 9 and 13 year old that would love the opportunity!
Kath, 07:30, 18/09/19
Hi Kath,
Thanks for getting in touch!
I can confirm this deal is suitable for ages 7+; must be 45kg - 117kg to participate.
I hope this helps!
Rachael, itison Customer Support, 09:05, 18/09/19
Can I buy vouchers for my 2 kids to do the Segway tour (aged 10 and 12) on their own or does an adult (I.e one of their parents) need to also take part? Or can the parents sit somewhere and watch and wait rather than take part? Thanks
21:56, 09/12/19
Hi there,
Thanks for getting in touch!
Rough Castle Experiences have advised it's no problem for your two children to use the voucher on their own.
I hope this helps!
Wallis, itison Customer Support, 10:31, 12/12/19
Do you have availability for 2 adults and 2 children on sst 28th dec?
Sarah, 12:14, 14/12/19
Hi Sarah,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Wallis, itison Customer Support, 15:19, 14/12/19
Hi. Are you open this coming Sunday ? X
Mrs, 07:39, 24/01/20
Hi there,
Thanks for getting in touch!
I can confirm this Sunday is not an excluded date.
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Rachael, itison Customer Support, 09:14, 24/01/20