Ask us a question
If you have any questions about itison, try visiting our
Help Centre to see if we can answer
them for you.
Still need an answer? Please sign up or sign in to ask a question.
Hi is this a dog friendly hotel ?
Audrey, 19:28, 04/08/20
Hi Audrey,
Thanks for getting in touch!
I'm happy to let you know up to 2 dogs can stay for a supplement of £12 per pet per night; payable directly to the hotel.
I hope this helps!
Wallis, itison Customer Support, 09:12, 05/08/20
Hello. Can I book for the 8th-9th with this voucher? It says excludes 7-8 Aug and I wanted to check if that was both whole days or just the evening into the 8th?
Thanks,
Calum
Calum, 19:48, 05/08/20
Hi Calum,
Thanks for getting in touch.
I'm afraid as the 8th is an excluded date, a booking wouldn't be possible for the 8th-9th of August.
I hope this helps answer your question though.
Jen, itison Customer Support, 09:10, 06/08/20
Why is the main pic on this deal showing balmoral castle. Bit naughty. If I hadn’t looked further I’d have thought this was the accommodation.
13:08, 09/08/20
Hi there,
Thanks for getting in touch.
I'm sorry for any confusion here, but I can confirm all images are used for illustrative purposes only, and we try to showcase the surrounding area as best we can.
I hope this answers your query.
Gillian, itison Customer Support, 17:32, 12/08/20
Why are we only able to see available dates after we’ve paid? We’d need to know availability before buying. Thanks
13:09, 23/08/20
Hi there,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Courtney, itison Customer Support, 08:29, 24/08/20
Is parking available
Maureen, 10:00, 24/08/20
Hi Maureen,
Thanks for getting in touch!
For information about parking, please contact Deeside Inn directly and they'll be happy to advise.
I hope this helps!
Gillian, itison Customer Support, 10:27, 24/08/20
Can I get single rooms?
Willie, 08:07, 25/08/20
Hi Willie,
Thanks for getting in touch!
Our vouchers are a standard double, king or twin room only, but you're welcome to contact Deeside Inn directly to discuss the possibility and cost of using your voucher for a single room and they'll be happy to advise.
I hope this helps!
Wallis, itison Customer Support, 08:29, 25/08/20
Hi we are looking to book the Deeside Inn on the 28,29th September, would there be availability?
Joy, 17:11, 24/09/20
Hi Joy,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Gillian, itison Customer Support, 17:21, 24/09/20