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Hi, what will happen to my voucher if we r unable to book because of COVID restrictions
10:08, 09/12/20
Hi there,
Thanks for getting in touch!
For information about their Covid-19 cancellation policy, please contact Dornoch Castle Hotel directly 01862 810216 and they'll be happy to discuss.
I hope this helps.
Jen, itison Customer Support, 10:32, 09/12/20
Can you not use the voucher from May to October?
Margaret, 11:18, 11/01/21
Hi Margaret,
Thanks for getting in touch!
I’m afraid this voucher excludes the 1st of May to the 19th of October 2021.
I hope this answers your question though.
Wallis, itison Customer Support, 11:21, 11/01/21
Dornoch Castle Hotel's wbsite require a £50 per person deposit which is non refundable. Are we required to pay this if we purchase an 'Itison' voucher?
Would we receive a full refund if we cannot travel due to Government Corona Virus restrictions?
20:39, 13/01/21
Hi there,
Thanks for getting in touch!
Dornoch Castle Hotel has confirmed there are no additional charges required for itison vouchers, unless upgrading room type.
You're welcome to view our Covid-19 Guarantee by visiting https://www.itison.com/guarantee.
I hope this helps!
Courtney, itison Customer Support, 09:54, 18/01/21