Ask us a question
If you have any questions about itison, try visiting our
Help Centre to see if we can answer
them for you.
Still need an answer? Please sign up or sign in to ask a question.
Sorry is this just Monday - Thursday or does it include weekends ?
10:45, 06/01/19
Hi there,
Thanks for getting in touch!
I'm happy to confirm this voucher can be used Thursday, Friday, Saturday, Sunday and Monday, subject to availability, but it excludes Tuesdays and Wednesdays.
I hope this helps!
Gillian, itison Customer Support, 10:51, 06/01/19
Hi
Can you confirm if this deal is available on Saturday 26th January before I buy this deal?
Regards
Ross
09:44, 12/01/19
Hi Ross,
Thanks for getting in touch!
I can confirm Saturday 26th January is a valid date with this deal, subject to availability.
If you'd like to check availability before buying you're welcome to contact DoubleTree by Hilton Edinburgh directly and they'll be able to advise.
If you're unable to secure a suitable date I can confirm we do offer a full 14-day refund on unused vouchers.
I hope this helps!
Rachael, itison Customer Support, 10:53, 12/01/19
Sorry, stupid question.....but does...."Voucher is valid from Fri 4 Jan 2019 until Sun 31 Mar 2019, Thur - Mon; subject to availability" include Fri, Sat & Sun?? Or am I just reading it completly wrong!! :(
George, 15:58, 24/01/19
Hi George,
Thanks for getting in touch!
I'm happy to let you know this voucher can be used on Saturdays and Sundays, subject to availability.
I hope this helps!
Gillian, itison Customer Support, 16:03, 24/01/19
Hi Gillian. Many thanks for your quick reply. Sorry but does it include Friday too?? :)
Thanks,
George
George, 16:31, 24/01/19
Hi George,
Apologies, but yes - it can also be used on Fridays.
I hope this helps!
Gillian, itison Customer Support, 16:52, 24/01/19
Excellent, Thank You! Apologies but I seen you'd already replied to a similar post above.....I just never read it :(
Many thanks again Gillian.
George, 16:54, 24/01/19
Hi do we also have to book with the hotel after buying the voucher? Or is it done automatically?
David, 15:58, 26/01/19
Hi David,
Thanks for getting in touch!
You will need to make your booking with the hotel directly after you've bought your voucher.
I hope this helps!
Gillian, itison Customer Support, 16:05, 26/01/19
I've emailed them with the code and a date. Will I leave it at that or will they need a call?
David, 16:31, 26/01/19
Hi David,
Yes, that's all you need to do - you should hear back from them shortly!
Gillian, itison Customer Support, 16:33, 26/01/19
Do you know if this deal will come up again? I missed it! :(
Diane, 21:52, 08/02/19
Hi Diane,
Thanks for getting in touch!
I'm afraid this deal has ended, and we're unable to sell any more vouchers. We've some great deals in the pipeline though - I'm sure a similar deal will pop up soon!
Gillian, itison Customer Support, 09:32, 10/02/19