I’m buying this voucher as a gift and would just like to know before I buy would you refund this if the trip had to be cancelled due to COVID-19 or could the voucher even be extended until it can be used?
Katie, 17:18, 23/11/20
Thanks for getting in touch!
You can find out more about our Covid-19 guarantee at https://www.itison.com/pages/guarantee.
Overnight stay for two in a superior room with a bottle of Prosecco on arrival, full Scottish breakfast, leisure access, late check-out and optional 3 course dinner OR
2 night stay for two in a superior room with a bottle of Prosecco on arrival, 3 course dinner on one evening, full Scottish breakfast both mornings, leisure access, late check-out
Voucher is valid until Mon 31 May 2021, valid 7 days; subject to availability.
Excludes 24 - 31 Dec 2020 - 31 Jan and 13 - 14 Feb 2021.
A supplementary charge of £10 is required for Saturday stays; payable directly to hotel.
Voucher must be booked by Mon 17 May 2021 (we don’t want you to miss out!).
You risk forfeiting your voucher if you cancel within 48 hours of your booking.
Multiple voucher purchases permitted. Multiple vouchers cannot be used on consecutive nights.
Check-in 2pm, late check-out 1pm.
Superior king room available.
Stay can be extended by a night for a supplementary charge; please discuss directly with hotel.
Rooms can be upgraded to a deluxe for a supplementary charge of £10 per room per night; payable directly to hotel.
Options 2 - 3: Includes a 3 course dinner from set menu; subject to change. Vegetarian, dairy and gluten / wheat free options are available; please advise hotel at time of booking. Tables may be required back after 2 hours. Option 3: Dinner is for one night only.
Includes a bottle of Prosecco served in room only. Alcohol cannot be replaced with a soft drink.
Includes full leisure access to pool, sauna, steam room and fitness centre. Please note, leisure facilities may be closed due to Covid-19; please discuss directly with hotel.
Free parking available.
Max of 2 children permitted under the age of 10 at a supplementary charge of £20 per room per night inc breakfast and paying for meals as taken; payable directly to hotel.
No pets permitted.
No wheelchair access available.
Advance booking required.
The venue may restrict the number of itison bookings on each day so please book early if you want a specific date.
The beginning and end period of a voucher’s validity is always the busiest. We advise members to book well in advance to avoid disappointment.
Vouchers can be presented on mobile device or printed for redemption; please show your voucher on arrival.
Voucher is not exchangeable for cash or valid with any other offers.