61 Grassmarket, EH1 2HJ
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If we book with the hotel and are later unable to travel due to National covid guidance, are we able to change dates?
Thanks
Nicola, 23:10, 28/05/21
Hi Nicola,
Thanks for getting in touch!
You can find out more about our Covid-19 guarantee at https://www.itison.com/pages/guarantee.
I hope this helps!
Gillian, itison Customer Support, 11:36, 29/05/21
Hi is there availability for Saturday night with this package?
Michelle, 00:13, 22/07/21
Hi there,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Rachael, itison Customer Support, 09:23, 22/07/21
How do I know if the date I want is available before I pay? Or if I buy it and don’t get the date I want can it be refunded?
Sue, 21:23, 29/05/21
Hi there,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Courtney, itison Customer Support, 09:41, 30/05/21
I need the place for two nights, is that mean I have to buy 2 vouchers? and how make sure I get the date that I want before I pay for it?
Silvia, 23:21, 29/05/21
Hi Silvia,
Thanks for getting in touch!
I can confirm this offer is for an overnight stay, but multiple voucher can be used on consecutive nights; subject to availability.
I hope this helps!
Courtney, itison Customer Support, 09:41, 30/05/21
What’s the situation regarding parking.
Jim, 12:04, 01/06/21
Hi Jim,
Thanks for getting in touch!
To discuss parking, please contact the team at Apex City of Edinburgh Hotel by calling 0131 243 3400 and they'll be happy to advise.
I hope this helps!
Jen, itison Customer Support, 12:19, 01/06/21
Does this include access to the pool? Does the hotel have a spa?
Gil, 11:42, 03/06/21
Hi Gil,
Thanks for getting in touch!
Our vouchers are for an overnight stay with breakfast, prosecco and late check-out only, but you're welcome to contact Apex City of Edinburgh Hotel directly on 0131 243 3400 to discuss the possibility and cost of adding use of the facilities to your booking and they'll be happy to advise.
I hope this helps!
Wallis, itison Customer Support, 13:09, 03/06/21
What about paking?
barry, 09:36, 10/06/21
Hi Barry,
Thanks for getting in touch!
To discuss parking, please contact the team at Apex City of Edinburgh Hotel by calling 0131 243 3400 and they'll be happy to advise.
I hope this helps!
Wallis, itison Customer Support, 09:47, 10/06/21
I may have ordered this twice in error. Can this be checked
Fay, 19:02, 16/06/21
Can you check that I only purchased one voucher
Fay, 19:04, 16/06/21
Hi Fay,
Thanks for getting in touch!
I'm happy to confirm you only purchased one voucher, and you can view check this at any time by heading to itison.com/my/complete_orders/.
I hope this helps!
Wallis, itison Customer Support, 07:58, 17/06/21
Can we book for any days in July or August Sunday-Saturday?
20:10, 19/06/21
Hi there,
Thanks for getting in touch!
Yes, our July - September voucher option can be used all 7 days of the week, subject to availability and a supplement of £30 per room per night for Friday and Saturday night stays and for all stays in August.
I hope this helps!
Gillian, itison Customer Support, 09:34, 21/06/21
Is it valid 24/09/21
Janet, 09:34, 22/06/21
Hi Janet,
Thanks for getting in touch!
yes, you can use this voucher on Friday 24th September, subject to availability and a supplement of £30 per room.
I hope this helps!
Gillian, itison Customer Support, 09:40, 22/06/21
I’ve booked two nights in a row now can you advise if get the same deal for both nights?
Pamela, 16:43, 02/07/21
Hi Pamela,
Thanks for getting in touch!
Yes, if you've ordered two vouchers to stay for two nights, you will receive the same package - overnight stay for two with a glass of Prosecco each, breakfast and late check-out - on both nights.
I hope this helps!
Gillian, itison Customer Support, 11:08, 03/07/21
Hi there
Is it possible to purchase this deal then pay extra to upgrade to a room suitable for two adults and two children?
Thanks
21:22, 06/07/21
Hi there,
Thanks for getting in touch.
I'm afraid no children are permitted.
I hope this answers your query though.
Rachael, itison Customer Support, 09:59, 07/07/21
Hi, my daughter is 16, it says no children permitted, is she classed as an adult?
Olwyn, 09:45, 11/07/21
Hi Olwyn,
Thanks for getting in touch!
I’m happy to let you know that 16-year-olds qualify as an adult, so you're welcome to bring your daughter with you.
If it's just the two of you, then you'll be able to share a room with this deal, but if your daughter is coming as a third person you can upgrade to the family room with a sofa bed for a supplement of £40.00 per night including breakfast.
I hope this helps!
Wallis, itison Customer Support, 09:27, 13/07/21
Before purchasing this deal could you trll me if there is availability on fri 6th and Saturday 7th August 2021
Maim, 09:54, 13/07/21
Hi Maim,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Courtney, itison Customer Support, 10:28, 13/07/21
Would like to book this hotel for 25 Sept, we need 2 double rooms
I called hotel directly& they advised to look on Itison calendar for availability, I don't know how to access calendar
Thank you help
Thanks in advance
Linda, 17:19, 16/07/21
Hi Linda,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Wallis, itison Customer Support, 15:50, 18/07/21
Is breakfast included
11:12, 18/07/21
Hi there,
Thanks for getting in touch!
I’m happy to let you know breakfast is included with this deal.
I hope this helps!
Wallis, itison Customer Support, 15:43, 18/07/21
Hi I’m looking for availability for sat/sun 31/7 to 1/8 Apex Grassmarket Edinburgh?
Kind regards
Stephen
10:46, 20/07/21
Hi there,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Rachael, itison Customer Support, 10:51, 20/07/21
Is there parking facilities for disabled
Thanks
Caroline, 17:59, 25/07/21
Hi Caroline,
Thanks for getting in touch.
To discuss parking facilities, please contact Apex City of Edinburgh Hotel directly and they'll be happy to advise.
I hope this helps!
Jen, itison Customer Support, 10:29, 26/07/21
Is there internet access to the rooms at apex grassmarket
Caroline, 16:20, 26/07/21
Hi Caroline,
Thanks for getting in touch.
To discuss internet facilities, please contact Apex City of Edinburgh Hotel directly by calling 0131 243 3400 and they'll be happy to advise.
I hope this helps!
Jen, itison Custom
Jen, itison Customer Support, 17:23, 26/07/21
Is there availability for Sunday 12/9/21 with this deal ? I phoned the hotel but they were unable to tell me if this date was available ? Thanks,Karen McInnes.
Karen, 20:11, 26/07/21
Hi Karen,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Rachael, itison Customer Support, 09:41, 27/07/21
Is this deal only valid for a 2 person room, or can it be changed to bed 3 people?
Kate, 16:57, 28/07/21
Hi Kate,
Thanks for getting in touch!
Our vouchers are for two people only, but you're welcome to contact Apex City of Edinburgh Hotel directly 0131 243 3400 to discuss the possibility and cost of adding a third person to your booking and they'll be happy to advise.
I hope this helps!
Jen, itison Customer Support, 17:06, 28/07/21
Looking to book apex city of Edinburgh hotel and wondering if you can confirm if it would be available 18th of august for 2 people 1 night
21:06, 09/08/21
Hi there,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Hannah, itison Customer Support, 09:57, 10/08/21
If we wanted to stay 2 nights, what would be the supplement. Could we buy two vouchers and use one for the first night and the second for the second night?
Linda, 19:22, 11/08/21
Hi Linda,
Thanks for getting in touch!
I'm happy to confirm multiple voucher purchases are permitted and can be used on consecutive nights; subject to availability.
I hope this helps!
Courtney, itison Customer Support, 07:58, 12/08/21
i am really disappointed, i was going to book this but had a question for you which i asked yesterday, got s response today and now it is sold out!!
Linda, 13:14, 12/08/21
Hi Linda,
Thanks for getting in touch.
I can see your question was posted at 7:20pm yesterday evening, and I can confirm our team work from 9am - 5:30pm.
One of our team started early this morning and answered your question at 7:58am, but I'm really sorry the deal has now sold out.
I hope this clears things up for you.
Courtney, itison Customer Support, 14:23, 12/08/21
Try visiting our Help Centre for help, or email us at support@itison.com and we'll be happy to help.
July - September option: Voucher is valid from Thu 1 Jul 2021 until Thu 30 Sep 2021, 7 days. Voucher must be booked by Thu 16 Sep 2021.
October option: Voucher is valid from Fri 1 Oct 2021 until Fri 29 Oct 2021, 7 days. Voucher must be booked by Fri 15 Oct 2021.
All stays are subject to availability and possible changes or restrictions to opening times based on Covid guidelines.
A supplementary charge of £30 per room per night is required for Fri and Sat stays and for stays on 1-31 Aug and 11-24 Oct 2021; payable directly.
Online bookings only.
Once booked with hotel, the voucher is non-changeable or refundable.
Multiple voucher purchases permitted; vouchers can be used on consecutive nights.
Check-in 2.30pm, late check-out 1pm.
City double or twin room available.
Rooms can be upgraded for a supplementary charge; please discuss directly.
Stay can be extended by a night for a supplementary charge; please discuss directly.
Includes a 125ml glass of Prosecco on arrival; alcohol can be substituted for a soft drink.
No children permitted.
No pets permitted.
Wheelchair access available.
Advanced booking required or risk forfeiting your voucher.
The venue may restrict the number of itison bookings on each day so please book early if you want a specific date.
The beginning and end period of a voucher’s validity is always the busiest. We advise members to book well in advance to avoid disappointment.
You can use your paperless voucher from your itison account on any mobile device. Printed vouchers are also accepted.
Voucher is not exchangeable for cash or valid with any other offers.
Images used for illustrative purposes only.