Ask us a question
If you have any questions about itison, try visiting our
Help Centre to see if we can answer
them for you.
Still need an answer? Please sign up or sign in to ask a question.
Hello there where would the best car parking facilities be and cost please.
Kat, 23:15, 09/09/20
Hi Kat,
Thanks for getting in touch!
I’m happy to let you know parking is available at Waverley Station across from the hotel; charges apply and are subject to change. Hotel guests receive 20% off parking rates – please ensure to have your ticket stamped at reception prior to departure.
I hope this helps!
Courtney, itison Customer Support, 08:38, 10/09/20
Hi,
Is this deal available to reserve on 19th September?
Shelley, 19:08, 13/09/20
Hi Shelley,
Thanks for getting in touch!
To check their availability before buying a voucher, please contact Jurys Inn Edinburgh directly on 0870 4100 800 and they'll be happy to discuss.
I hope this helps!
Gillian, itison Customer Support, 09:02, 14/09/20
Would you have twin room for Mother and Daughter
Alice, 18:53, 15/09/20
Hi Alice,
Thanks for getting in touch!
I’m happy to let you know this voucher can be used for a superior twin or double room.
I hope this helps!
Wallis, itison Customer Support, 07:46, 16/09/20
Can I use this on a Saturday
11:56, 16/09/20
Hi there,
Thanks for getting in touch!
I can confirm this offer is valid to use 7 days a week; subject to availability. Please note, a supplementary charge of £20 is required for Saturday stays; payable directly to hotel.
I hope this helps!
Courtney, itison Customer Support, 12:30, 16/09/20
Currently using the contact telephone number provided in the voucher to book the hotel for my chosen date and the representative in India has no idea what Itison is, let alone the deal!
Stephen, 14:37, 17/09/20
Hi Stephen,
Thanks for getting in touch although I'm sorry to hear you are having trouble.
If you need a hand booking just pop our customer support team an email to support@itison.com and we'll be happy to help!
Rachael, itison Customer Support, 14:46, 17/09/20
Hi
I would like to have a family room. Is that possible?
Kay, 21:23, 16/10/20
Hi Kay,
Thanks for getting in touch!
I can confirm this deal is valid for a superior twin/double room, but you're welcome to contact Jurys Inn Edinburgh directly on 0870 4100 800, and they'll be happy to discuss the possibility and cost of upgrading.
I hope this helps!
Gillian, itison Customer Support, 09:56, 17/10/20