53 Princes Street, EH2 2DG
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If I. Buy voucher can I give to a friend as husband doesn’t keep too well and it may be he would not be able to go
Elma, 09:26, 22/06/20
Hi Elma,
Thanks for getting in touch!
I can confirm all of our vouchers are transferable so if you're not able to use the voucher yourself you're welcome to share it with a family member or friend.
I hope this helps!
Rachael, itison Customer Support, 09:52, 22/06/20
What happens if due to further Covid 19 restrictions the booking cannot go ahead?
Liz, 10:19, 22/06/20
Hi Liz,
Thanks for getting in touch!
You can find out more about our Covid-19 guarantee by heading to https://www.itison.com/pages/guarantee.
I hope this helps.
Gillian, itison Customer Support, 10:24, 22/06/20
Can I get dinner bed and breakfast and how much thanks
20:44, 28/06/20
Hi there,
Thanks for getting in touch!
I'm afraid this deal is for bed, breakfast and a bottle of wine only, but you're welcome to contact Mercure Edinburgh City on 0844 815 9025 to discuss the possibility and cost of adding dinner to your stay.
I hope this helps!
Gillian, itison Customer Support, 09:29, 29/06/20
Is this deal available to book for Friday and Saturday nights? Or will there be an additional supplement for weekends?
Gina, 10:29, 05/07/20
Hi Gina,
Thanks for getting in touch!
I’m happy to let you know this voucher can be used 7 days a week, and no supplement is required for weekend stays.
I hope this helps!
Wallis, itison Customer Support, 09:36, 06/07/20
Are small dogs allowed
Margaret, 10:57, 05/07/20
Hi Margaret,
Thanks for getting in touch!
I'm afraid dogs aren't permitted at this hotel.
I hope this answers your question though.
Wallis, itison Customer Support, 09:36, 06/07/20
Can I book for Saturday
14:02, 14/07/20
Can I book for sat 18th could you leave your phone number
14:16, 14/07/20
Hi there,
Thanks for getting in touch!
I can confirm this voucher is valid from Tue 1 Sep 2020 so I' afraid it won't be available this weekend.
I hope this answers your query though.
Rachael, itison Customer Support, 14:41, 14/07/20
Can I use this voucher today. 22/06/20
Josephine, 10:09, 22/07/20
Hi Josephine,
Thanks for getting in touch!
To check availability before buying a voucher, you're welcome to contact Mercure Edinburgh City directly on 0844 815 9025, and they'll be happy to advise.
I hope this helps!
Gillian, itison Customer Support, 10:23, 22/07/20
Hi, what would the price be for two people only but having their own room inc wine & breakfast. Would it be double the price at £178? Thanks.
12:08, 25/07/20
Hi there,
Thanks for getting in touch!
Many of our providers are happy to have a single person use their vouchers, however please note our prices and discounts are generally based on 2 people. As such, it may on occasion be cheaper for you to book directly with the hotel rather than use a voucher for a stay.
If the hotel is happy for a voucher to be used by one person, then you will require two vouchers for two rooms.
I hope this helps!
Courtney, itison Customer Support, 13:44, 25/07/20
Can I take two children age 3 and 12?
21:04, 03/08/20
Hi there,
Thanks for getting in touch.
I can confirm a max of 1 child is permitted with this deal; children aged 12 years and under can be accommodated in a classic room free of charge paying for all meals as taken, using the existing bedding.
I hope this answers your query though.
Rachael, itison Customer Support, 09:31, 04/08/20
Can you include dinner in this and how much would the deal be then. X
09:19, 12/08/20
Hi there,
Thanks for getting in touch!
I'm afraid dinner isn't included in this deal, however, you're welcome to contact Mercure Edinburgh directly by calling 0844 815 9025 and they'll be happy to advise on availability and price.
I hope this helps!
Jen, itison Customer Support, 09:29, 12/08/20
Can they be used on weekend
Bryan, 20:02, 21/08/20
Hi Bryan,
Thanks for getting in touch!
I'm happy to let you know this voucher can be used 7 days a week, subject to availability.
I hope this helps!
Gillian, itison Customer Support, 10:17, 22/08/20
Does this hotel have a spacious?
Sandra, 12:31, 23/08/20
Hi Sandra,
Thanks for getting in touch.
I can confirm this hotel doesn't have spa facilities available.
I hope this answers your question.
Courtney, itison Customer Support, 08:24, 24/08/20
Does this hotel have a spa available
Sandra, 12:32, 23/08/20
Hi Sandra,
Thanks for getting in touch.
I can confirm this hotel doesn't have spa facilities available.
I hope this answers your question.
Courtney, itison Customer Support, 08:24, 24/08/20
Can you get consecutive nights if you buy 2 vouchers?
01:07, 24/08/20
Hi there,
Thanks for getting in touch!
I can confirm multiple voucher purchases are permitted and can be used on consecutive nights; subject to availability.
I hope this helps!
Courtney, itison Customer Support, 08:25, 24/08/20
Hi is there parking ?
Eva, 13:54, 27/08/20
Hi Eva,
Thanks for getting in touch!
I can confirm there is nearby paid parking available at Q Car Park by the Omni Centre.
I hope this helps!
Jen, itison Customer Support, 14:30, 27/08/20
Can I stay on a Saturday overnight
Sheena, 10:54, 30/08/20
Hi Sheena,
Thanks for getting in touch!
I'm happy to let you know you can stay on a Saturday, subject to availability.
I hope this helps!
Gillian, itison Customer Support, 08:57, 31/08/20
Hello,
I would like to do this for 2 nights, do I just select quantity 2 on the £89 deal and then book for 2 consecutive nights with the voucher?
Thanks
17:21, 02/09/20
Hi there,
Thanks for getting in touch!
I'm happy to confirm multiple voucher purchases are permitted and can be used on consecutive nights; subject to availability.
You'll just need to buy two vouchers for this deal.
I hope this helps!
Courtney, itison Customer Support, 17:32, 02/09/20
How do I know if there’s availability prior to purchasing a hotel voucher ?
Alyson, 16:43, 16/09/20
Hi Alyson,
Thanks for getting in touch!
To check availability before buying a voucher, you're welcome to contact Mercure Edinburgh City directly on 0844 815 9025, and they'll be happy to advise.
I hope this helps!
Jen, itison Customer Support, 16:48, 16/09/20
Can the Mercure Edinburgh hotel be upgraded to a family room?
Kimberly, 09:59, 17/09/20
Hi Kimberly,
Thanks for getting in touch!
You're welcome to contact Mercure Edinburgh City directly, on 0844 815 9025, to discuss the possibility and cost of upgrading to a family room.
I hope this helps!
Courtney, itison Customer Support, 10:39, 17/09/20
What are the dates for this offer
Thomas, 14:26, 21/09/20
Hi Thomas,
Thanks for getting in touch!
I can confirm this voucher to use until Wed 31 Mar 2021, and can be used 7 days; subject to availability and excluded dates.
I hope this helps!
Courtney, itison Customer Support, 14:46, 21/09/20
Can you please send me the expiry date for my voucher
Many thanks
William Mclellan
William, 20:15, 26/11/20
Hi William,
Thanks for getting in touch!
I'm afraid I can't find anything with your voucher code or order number but to discuss your vouchers, please contact us directly by emailing support@itison.com and we'll be happy to help.
Take care.
Jen, itison Customer Support, 10:05, 27/11/20
Try visiting our Help Centre for help, or email us at support@itison.com and we'll be happy to help.
Voucher is valid from Mon 3 Aug 2020 until Mon 31 May 2021 and Fri 1 Oct 2021 until Fri 31 Dec 2021, valid 7 days; subject to availability.
Excludes 29 Oct - 14 Nov and 24 - 26 Dec 2021.
Voucher must be booked by Fri 1 Oct 2021 (we don’t want you to miss out!).
Once booked with hotel, the voucher is non-changeable or refundable.
Multiple voucher purchases permitted. Multiple vouchers can be used on consecutive nights.
Check-in 2pm, check-out 12noon.
Double or twin classic room available.
Rooms can be upgraded for a supplementary charge: classic room with castle view £15, privilege room £35 or superior castle facing room £50; payable directly to hotel.
Stay can be extended by a night for a supplementary charge; please discuss directly with hotel.
Includes a bottle of wine in room on arrival; alcohol cannot be replaced with a soft drink.
Nearby paid parking available at Q Car Park by the Omni Centre.
Max of 1 child permitted; children aged 12 years and under can be accommodated in a classic room free of charge paying for all meals as taken, using the existing bedding.
No pets permitted.
wheelchair access with assistance
Advanced booking required or risk forfeiting your voucher.
The venue may restrict the number of itison bookings on each day so please book early if you want a specific date.
The beginning and end period of a voucher’s validity is always the busiest. We advise members to book well in advance to avoid disappointment.
Vouchers must be printed for redemption; please print your voucher and bring along with you to avoid disappointment.
Voucher is not exchangeable for cash or valid with any other offers.
Images used for illustrative purposes only.