10 Young Street, Edinburgh, EH2 4JB
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Hi is there parking available?
Joe, 11:42, 26/06/20
Hi Joe,
Thanks for getting in touch!
I can confirm there is limited parking available for £15 per night.
I hope this helps!
Gillian, itison Customer Support, 12:29, 26/06/20
Can this offer be used for 2 adults 2 children age 10, 7 and for 1 infant under 1?
William, 08:13, 29/06/20
Hi William,
Thanks for getting in touch!
I can confirm option 2 and 4 are for four people and children are permitted and included within the headcount. You're welcome to contact the team at Stewart Aparthotel to discuss whether a third child could be added on and what price this would be.
I hope this helps!
Jen, itison Customer Support, 09:26, 29/06/20
Hi, when you say children are included in the headcount, would I need to book for 4 in order for 2 adults and 1 child to stay? Thanks
Nicola, 08:19, 30/06/20
Hi Nicola,
Thanks for getting in touch.
I can confirm children are included in the overall headcount and if there were three of you visiting, the voucher for four would need to be purchased.
I hope this helps answer your question though.
Jen, itison Customer Support, 09:17, 30/06/20
Hi Is there availability on Fri 24 / 25th July (2nights) please ? For 2 Adults 2 Children.
08:58, 30/06/20
Hi there,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Jen, itison Customer Support, 10:59, 30/06/20
Hi
Wondering what the terms and conditions would be if we booked this deal and hotel but then had to reschedule our stay due to coronavirus? Thanks
Kay, 11:13, 30/06/20
Hi Kay,
Thanks for getting in touch.
We know things are uncertain at the moment, so we've introduced our itison guarantee. If you can't use a voucher due to Covid-19, we'll issue an itison credit valid for 12 months.
I hope this helps!
Gillian, itison Customer Support, 12:43, 30/06/20
Wen can I book this
Harvey, 22:42, 30/06/20
Hi Harvey,
Thanks for getting in touch!
I'm happy to confirm this offer is valid from Mon 13 Jul 2020 until Sun 27 Dec 2020, and can be used 7 days a week; subject to availability. When you buy this deal you'll receive a unique vouchers with instructions on how to book.
I hope this helps!
Courtney, itison Customer Support, 09:47, 01/07/20
Web can I book this
Harvey, 22:52, 30/06/20
Hi Harvey,
Thanks for getting in touch!
I'm happy to confirm this offer is valid from Mon 13 Jul 2020 until Sun 27 Dec 2020, and can be used 7 days a week; subject to availability. When you buy this deal you'll receive a unique vouchers with instructions on how to book.
I hope this helps!
Courtney, itison Customer Support, 09:47, 01/07/20
Does apartments have bedrooms or is it a studio suite?
Thanks
Jane, 08:00, 01/07/20
Hi Jane,
Thanks for getting in touch!
You can view more on the rooms available by visiting https://www.stewartaparthotel.com/.
I hope this helps!
Courtney, itison Customer Support, 10:13, 01/07/20
Can you see availability before you buy the voucher
lynsey, 18:49, 12/07/20
Hi Lynsey,
Thanks for getting in touch!
You'll be able to check availability and make a booking immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Wallis, itison Customer Support, 10:02, 13/07/20
what availability is there for a Friday night in December. Thanks
Lisa, 10:35, 21/07/20
Hi Lisa,
Thanks for getting in touch!
You'll be able to check availability and make a booking immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Jen, itison Customer Support, 11:13, 21/07/20
Why do I have to pay for the voucher before I can check availability ? Backwards procedure, I understand you get it back but this can take up to 7 days.
12:43, 22/07/20
Hi there,
Thanks for getting in touch.
I'm sorry for the disappointment here, but I'm afraid we can't check availability for this deal. However, if you'd like to check with Stewart Aparthotel before buying a voucher, you're welcome to contact them directly.
I hope this helps!
Gillian, itison Customer Support, 13:14, 22/07/20
Is there parking?
19:12, 22/07/20
Hi there,
Thanks for getting in touch!
I can confirm there is limited parking available for £15 per night.
I hope this helps!
Wallis, itison Customer Support, 07:55, 23/07/20
Hi I’m trying to book our stay. We have bought the voucher but there are no contact details anywhere for the property and the link doesn’t work for their website!
Thanks
Deb, 08:52, 23/07/20
Hi Deb,
Thanks for getting in touch!
I’ve re-sent your voucher to you by email, and the booking instructions can be found on the How To Book section.
You can also view your voucher by heading to itison.com/my/complete_orders/.
If you have any further issues though, please let us know at support@itison.com and we'll be happy to look into this for you.
I hope this helps!
Wallis, itison Customer Support, 09:08, 23/07/20
Hello. Is this available to book on 7th December 2020. Two adults and a 13year old girl?
I don’t want to buy It and find it is not available as I have train tickets booked
Kind regards Barbara
Barbara, 11:12, 02/08/20
Hi Barbara,
Thanks for getting in touch!
I'm afraid we can't check availability for this deal. However, you'll be able to check availability and make a booking immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Jen, itison Customer Support, 08:50, 03/08/20
Hi, Are small dogs allowed?
Thanks
11:13, 05/08/20
Hi there,
Thanks for getting in touch!
I'm afraid pets aren't permitted with this deal.
I hope this answers your question, though.
Gillian, itison Customer Support, 11:26, 05/08/20
is the 2 night stay for 4 in a 2 bedroom apartment or a 1 bedroom and sofa bed.
Thanks
Sheila, 10:59, 06/08/20
Hi there,
Thanks for getting in touch, and I'm sorry for the delay in my response.
To find out more about the apartments available, you're welcome to head to https://www.heetonconcepthotels.com/stewart/.
I hope this helps!
Gillian, itison Customer Support, 16:56, 12/08/20
Hi, do I buy 2 vouchers for a 2 night stay?
allison, 15:41, 16/08/20
Hi Allison,
Thanks for getting in touch!
I’m happy to let you know you can purchase a 2-night stay voucher for two people at £109 or for four people at £149 at the check-out.
I hope this helps!
Wallis, itison Customer Support, 08:28, 17/08/20
Are dogs allowed
Bob, 08:04, 24/08/20
Hi Bob,
Thanks for getting in touch!
I'm afraid dogs aren't permitted at this venue.
I hope this answers your question though.
Courtney, itison Customer Support, 08:41, 24/08/20
The nearest Car parking facilities and cost please
Kat, 23:33, 09/09/20
Hi Kat,
Thanks for getting in touch!
I can confirm there is limited parking available for £15 per night.
I hope this helps!
Courtney, itison Customer Support, 08:39, 10/09/20
Would we be able to add a camp-bed or similar so as to accommodate - two adults, a 15-year-old, and two 6-year-olds?
Beth, 11:01, 23/09/20
Hi Beth,
Thanks for getting in touch!
I can confirm this deal is valid for 2 or 4 people but your welcome to contact the team at Stewart Aparthotel and they'll be happy to advise if it's possible to add a fifth person on and how much this will cost.
I hope this helps!
Jen, itison Customer Support, 11:10, 23/09/20
Hi do you have availability for tomorrow - Friday 25th Sept for 4 people and is parking available? Thanks
Stefanie, 15:17, 24/09/20
Hi Stefanie,
Thanks for getting in touch!
I'm afraid we can't check availability for this deal. However, you'll be able to check availability and make a booking immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Jen, itison Customer Support, 16:39, 24/09/20
Is the apartment for 4 , a two bedroom apartment?
Or a one bedroom apartment with a sofa bed?
00:20, 19/10/20
Hi there,
Thanks for getting in touch, and I'm sorry for the delay in my response.
To find out more about the apartments available, you're welcome to head to https://www.heetonconcepthotels.com/stewart/.
I hope this helps!
Rachael, itison Customer Support, 09:20, 19/10/20
Hi do you have availability this fri 30th and sat 31st? Looking to book through itison ... many thanks
Sharon, 15:48, 25/10/20
Hi Sharon,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Courtney, itison Customer Support, 17:51, 25/10/20
Try visiting our Help Centre for help, or email us at support@itison.com and we'll be happy to help.
Voucher is valid from Mon 13 Jul 2020 until Mon 31 May 2021, 7 days; subject to availability.
Excludes 6 Sep and 30-31 Dec 2020, 1 Jan and 12-14 Feb 2021 and Friday's and Saturday's in April and May.
A supplementary charge of £15 is required for Saturday stays; payable directly to hotel.
Voucher must be booked by Fri 14 May 2021 (we don’t want you to miss out!).
Email bookings only.
You risk forfeiting your voucher if you cancel within 72 hours of your booking.
Multiple voucher purchases permitted. Max 2 per person.
Multiple vouchers cannot be used on consecutive nights.
Check-in 3pm, check-out 10.30am.
Stay in a Superior suite.
Stay can be extended by a night for a supplementary charge; please discuss directly with hotel.
Children are permitted and included within the headcount. 0-2 year olds are free of charge and cots will be provided.
No pets permitted.
No wheelchair access available.
Advanced booking required or risk forfeiting your voucher.
The venue may restrict the number of itison bookings on each day so please book early if you want a specific date.
The beginning and end period of a voucher’s validity is always the busiest. We advise members to book well in advance to avoid disappointment.
Vouchers can be presented on mobile device or printed for redemption; please show your voucher on arrival.
Voucher is not exchangeable for cash or valid with any other offers.
Images used for illustrative purposes only.