20 Princes Street, EH2 2AN
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Why is the 12th of December not included in this deal
Kiki
Caroline, 21:19, 05/10/20
Hi there,
Thanks for getting in touch.
I'm afraid this date is excluded by the hotel.
I'm sorry if this means the deal is unsuitable but hopefully, something else will pop up soon.
Rachael, itison Customer Support, 09:22, 06/10/20
What happens with COVID and the restrictions of not being able to travel from one tier to the other , by the time I want to use the voucher ?
Deborah, 09:18, 12/12/20
Hi Deborah,
Thanks for getting in touch.
You can find out more about our Covid-19 guarantee at https://www.itison.com/pages/guarantee.
With our guarantee, we'll be happy to issue itison credit for the full value of your voucher if:
A business closes or is unable to fulfil your voucher
You’re unable to use your voucher because of travel restrictions or isolating
You’ve gifted a voucher that the recipient is unable to use for the above reasons
You can find out more about itison credit, including terms of use, with our helpful guide to itison credit.
I hope this helps.
Rachael, itison Customer Support, 08:24, 14/12/20
Will this be extendable if COVID restricts use?
Alan, 15:20, 13/12/20
Hi Alan,
Thanks for getting in touch.
You can find out more about our Covid-19 guarantee at https://www.itison.com/pages/guarantee.
With our guarantee, we'll be happy to issue itison credit for the full value of your voucher if:
A business closes or is unable to fulfil your voucher
You’re unable to use your voucher because of travel restrictions or isolating
You’ve gifted a voucher that the recipient is unable to use for the above reasons
You can find out more about itison credit, including terms of use, with our helpful guide to itison credit.
I hope this helps.
Rachael, itison Customer Support, 08:25, 14/12/20
If I book for May 2021 and Scotland is still in Lockdown with restrictions, will the date be extended at no extra cost?
Marion, 13:02, 21/01/21
Hi Marion,
Thanks for getting in touch.
You can find out more about our Covid-19 guarantee at https://www.itison.com/pages/guarantee.
With our guarantee, we'll be happy to issue itison credit for the full value of your voucher if:
A business closes or is unable to fulfil your voucher
You’re unable to use your voucher because of travel restrictions or isolating
You’ve gifted a voucher that the recipient is unable to use for the above reasons
You can find out more about itison credit, including terms of use, with our helpful guide to itison credit.
I hope this helps.
Rachael, itison Customer Support, 13:33, 21/01/21
Hi,I have a credit of £109. I need to pay an extra £20 to get this deal but didn't realise my credit card has expired and I don't have my new one yet. My credit runs out on 30th March, is there another way of paying the extra.
Many thanks
Des.
Desmond, 21:34, 25/03/21
Hi Des,
Thanks for getting in touch!
I can confirm you can add another card when you're paying by clicking Use a New Card and this will allow you to pop in details for an alternative card.
I hope this helps!
Jen, itison Customer Support, 09:58, 26/03/21
Hi can I buy this as a gift?
Carole, 04:50, 27/03/21
Hi Carole,
Thanks for getting in touch.
I’m happy to let you know you can buy this voucher as a gift by clicking the pink "Gift It" button.
Alternatively, you can gift it from your account on our website after purchase. To view your order, just head to itison.com/my/complete_orders/.
Select Give this Voucher as a Gift, and you’ll be asked to enter your name, your recipient’s name, and a gift message.
If you want to print the voucher to give as a gift, select Save Gift and then Print Voucher. Your message should show at the top of the voucher, and you can select Print to go ahead.
If you’d rather email the voucher to your recipient, just enter their email address before selecting Save Gift. It’ll be sent to them right away.
I hope this helps!
Wallis, itison Customer Support, 10:10, 27/03/21
Thank you - will do.
Carole, 13:08, 01/04/21
Is there parking?
Elizabeth, 17:54, 16/04/21
Hi Elizabeth,
Thanks for getting in touch!
You're welcome to contact Hotel Indigo Edinburgh directly to discuss parking and they'll be happy to advise.
I hope this helps.
Courtney, itison Customer Support, 09:04, 19/04/21
Can I buy 2 vouchers and use for 2 consecutive nights?
carol, 14:27, 18/04/21
Hi Carol,
Thanks for getting in touch!
I can confirm multiple voucher purchases are permitted and can be used on consecutive nights; subject to availability.
I hope this helps!
Rachael, itison Customer Support, 10:36, 19/04/21
Try visiting our Help Centre for help, or email us at support@itison.com and we'll be happy to help.
Voucher is valid from Mon 26 Apr 2021 until Thu 30 Sept 2021, valid 7 days; subject to availability.
A supplementary charge of £20 per room is required for Saturday stays; payable directly to hotel.
Voucher must be booked by Thu 16 Sept 2021 (we don’t want you to miss out!).
You risk forfeiting your voucher if you cancel within 72 hours of your booking.
Multiple voucher purchases permitted.
Multiple vouchers can be used on consecutive nights; subject to availability.
Check-in 3pm, late check-out 1pm.
King guest room available.
Rooms can be upgraded for a supplementary charge per room per night: superior - £30 and suite - £70; please discuss directly with hotel.
Stay can be extended by a night for a supplementary charge; please discuss directly with hotel.
Includes 3 courses from the prix fixe menu or a £22pp dinner spend towards the a la carte menu; subject to weekly change. Vegetarian, gluten / wheat free options are available; please inform the hotel at time of booking. Max of 4 people per table.
Includes a 175ml glass of Prosecco on arrival. Alcohol can be replaced with a soft drink.
Max of 2 people per room only. Children are permitted when sharing with an adult. Cribs are provided free of charge; subject to availability. Multiple children can be accommodated in interconnecting rooms for a supplementary charge; please discuss directly with hotel.
No pets permitted; service dogs are permitted.
Wheelchair access available; please discuss requirements with hotel.
Advanced booking required or risk forfeiting your voucher.
The venue may restrict the number of itison bookings on each day so please book early if you want a specific date.
The beginning and end period of a voucher’s validity is always the busiest. We advise members to book well in advance to avoid disappointment.
Vouchers can be presented on mobile device or printed for redemption; please show your voucher on arrival.
Voucher is not exchangeable for cash or valid with any other offers.
Images used for illustrative purposes only.