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Can the valid date be extended?
Angela, 11:03, 22/09/19
Hi Angela,
Thanks for getting in touch!
I'm afraid this voucher can only be used until Tuesday 31st March 2020, 7 days a week; subject to availability.
I hope this answers your question, though.
Gillian, itison Customer Support, 11:19, 22/09/19
Sorry think I misread it. If I buy it can my brother book the date at any time he chooses or does the date have to be selected when purchasing?
Angela, 13:34, 22/09/19
Hi Angela,
Thanks for getting back in touch!
I can confirm your brother will be able to check availability and make a booking online immediately after you've bought your voucher.
If he can't book his preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Gillian, itison Customer Support, 16:22, 22/09/19
Can well behaved dogs come on the cruise?...Is there an alternative to the alcohol? It says it can't be swapped for a soft drink? What about tea or coffee?
How long is the cruise?
07:39, 23/09/19
Hi there,
Thanks for getting in touch!
Forth Boat Tours have confirmed your furry friends are allowed on board. A charge of £1 per pet applies.
A glass of Prosecco is included with this offer, and I'm afraid alcohol can't be replaced with a soft drink. The duration of this cruise is approximately 1hr 30 mins.
I hope this helps!
Courtney, itison Customer Support, 10:02, 24/09/19
We were thinking of booking this for do you have to pay for a 3/4 year old
Eleazar, 11:33, 03/10/19
Hi Eleazar,
Thanks for getting in touch!
I'm happy to let you know children are permitted; ages 4 and under go free. Child are classed as ages 5 - 15yrs. Under 16's must be accompanied by an adult. Any additional child tickets can be purchased directly from Forth Boat Tours for £15.
I hope this helps!
Courtney, itison Customer Support, 12:37, 03/10/19
I am unable to book my trip, don't know what i'm doing wrong'
my partnr and I want to go at 1300hrs on 5th Dec '19
Margaret, 12:52, 12/11/19
Hi Margaret,
Thanks for getting in touch!
If you need help making a booking, just let us know at support@itison.com directly and we'll be happy to lend a hand.
I hope this helps!
Gillian, itison Customer Support, 13:05, 12/11/19
I am unable to book my trip, don't know what i'm doing wrong'
my partnr and I want to go at 1300hrs on 5th Dec '19
Margaret, 12:52, 12/11/19
Hi Margaret,
Thanks for getting in touch!
If you need help making a booking, just let us know at support@itison.com directly and we'll be happy to lend a hand.
I hope this helps!
Gillian, itison Customer Support, 13:05, 12/11/19
Hi
Can you buy a voucher so that you can take two children age 6 and 9 or is it £15 per child?
Thank you
22:08, 02/12/19
Hi there,
Thanks for getting in touch!
I can confirm children are classed as ages 5 - 15yrs, and any additional child tickets can be purchased directly from Forth Boat Tours for £15 per child.
I hope this helps!
Gillian, itison Customer Support, 09:44, 03/12/19
Doesn’t really help as this is what it says on your site.
What I don’t understand is, is it £15 each child = £30 for two but voucher is £20 for two.
Can I purchase an Itison voucher for £20 to cover the two children?
10:48, 03/12/19
Hi there,
Thanks for getting in touch.
I've spoken with the team at Forth Boat Tours who have confirmed it's no problem to use the vouchers to take children along as well.
I hope this helps!
Wallis, itison Customer Support, 12:02, 03/12/19
Thanks that’s what I wanted to know
12:28, 03/12/19
I have purchased a voucher and printed off. How do I book the date I want?
Jean, 12:28, 15/02/20
Hi Jean,
Thanks for getting in touch!
You'll be able to book by selecting the Book Online button on your voucher. You can view this by visiting www.itison.com/my/complete_orders.
I hope this helps!
Courtney, itison Customer Support, 12:32, 15/02/20