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Can you advise if a 12YO accompanied by a 16YO would meet the requirement for an under 14 to be accompanied by an adult in the actual simulator - there would be an adult with them at the venue but the adult wouldn't want to be in the simulator itself
19:31, 07/10/20
Hi there,
Thanks for getting in touch!
For information about their adult supervision policy, please contact Ascent Aviation directly on 01505 341 113 and they'll be happy to discuss.
I hope this helps!
Wallis, itison Customer Support, 09:44, 08/10/20
Do you think this would be suitable for a 9 year old?
23:33, 22/10/20
Hi there,
Thanks for getting in touch!
I'm happy to confirm this experience is suitable for all ages, although under 14s must be accompanied by an adult.
I hope this helps!
Gillian, itison Customer Support, 09:18, 23/10/20
Hi
If I buy this for my 13 year old, do I accompany him free or do I have to pay a fee to accompany him??
Pam, 09:25, 26/10/20
Hi Pam,
Thanks for getting in touch!
I can confirm a max of 2 people are permitted per session; participants can bring non-flying guests to share their experience with.
I hope this helps!
Courtney, itison Customer Support, 10:18, 26/10/20
Is there an instructor with you ?
18:52, 26/10/20
Hi there,
Thanks for getting in touch!
I can confirm an instructor will be available throughout your session.
I hope this helps!
Courtney, itison Customer Support, 08:16, 27/10/20
How long does the session last with this voucher?
Margaret, 16:11, 26/10/20
Hi Margaret,
Thanks for getting in touch!
I'm happy to let you know 30, 60 or 90 minute sessions are available with each of the options, and you'll be able to choose which time you'd prefer at check-out.
I hope this helps!
Wallis, itison Customer Support, 16:49, 26/10/20
I'd like to do this with my boyfriend. Could we both participate? Or is it only one participant and one spectator?
22:42, 01/11/20
Hi there,
Thanks for getting in touch!
I can confirm you'd both be able to participate in the experience, or participants can bring non-flying guests to share their experience with if one of you isn't as keen on taking part.
I hope this helps!
Courtney, itison Customer Support, 09:18, 02/11/20
What is the situation regarding COVID , if we cannot travel to a tier that’s higher than our own ?
Deborah, 08:58, 12/12/20
Hi Deborah,
Thanks for getting in touch.
You can find out more about our Covid-19 guarantee at https://www.itison.com/pages/guarantee.
With our guarantee, we'll be happy to issue itison credit for the full value of your voucher if:
A business closes or is unable to fulfil your voucher
You’re unable to use your voucher because of travel restrictions or isolating
You’ve gifted a voucher that the recipient is unable to use for the above reasons
You can find out more about itison credit, including terms of use, with our helpful guide to itison credit.
I hope this helps.
Rachael, itison Customer Support, 08:29, 14/12/20
Good morning. I would like to buy a voucher for my husband for his birthday next week. However I presume you’re closed at the moment due lockdown. For how long will the voucher be valid? Thank you.
Lynne, 09:44, 27/01/21
Hi Lynne,
Thanks for getting in touch!
I’m happy to let you know this voucher can be used until Monday the 31st of May 2021.
I hope this helps!
Wallis, itison Customer Support, 10:02, 27/01/21