Ripon Road, Harrogate, HG1 2HU
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Have all rooms been revamped in this hotel . Chris
07:19, 22/08/20
Hi Chris,
Thanks for getting in touch!
For more information on the accommodation itself, please contact DoubleTree by Hilton Harrogate directly on 01423 700300 and they'll be happy to advise.
I hope this helps!
Gillian, itison Customer Support, 10:20, 22/08/20
how does this deal work? it says to book online only but it takes full payment for the reservation there and then and no option to use this deal
lee, 13:16, 23/08/20
Hi Lee,
Thanks for getting in touch!
Once you've bought this deal you'll receive a unique voucher with full instructions on how to make your booking.
I hope this helps!
Courtney, itison Customer Support, 08:30, 24/08/20
What is promo code / voucher info to put on order after card info ?
John, 18:42, 23/08/20
Hi John,
Thanks for getting in touch!
I'm afraid there aren't any promotional codes available at the moment, so you should skip this field and go ahead to complete your order.
I hope this helps!
Courtney, itison Customer Support, 08:35, 24/08/20
How do I check it is available for the date I require before I buy? I want to purchase for a 1 night stay on 31st Aug. Thx
Joanne, 11:42, 24/08/20
Hi Joanne,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Gillian, itison Customer Support, 11:59, 24/08/20
What dates are available in September please
19:41, 29/08/20
Hi there,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Gillian, itison Customer Support, 08:45, 31/08/20
Do you have access to the Spa when staying at Hotel
David, 06:48, 31/08/20
Hi David,
Thanks for getting in touch!
Our vouchers don't include access to the spa, but you're welcome to contact the hotel directly on 01423 700300 to discuss the possibility and cost of adding this to your booking and they'll be happy to advise.
I hope this helps!
Gillian, itison Customer Support, 08:46, 31/08/20
The majestic how can you guarantee the dates I requir
Gerard, 18:59, 01/09/20
Hi Gerard,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Jen, itison Customer Support, 08:01, 02/09/20
Have tried to reserve accommodation but cannot get reception or the alternative they give. Completely perplexed.
After a while phone goes dead. Have tried sending email but rejected by postmaster general. Have made several phone calls. tried several emails. Your suggestion did not work. What can you do to help.
Norman, 14:10, 04/09/20
Hi Norman,
Thanks for getting in touch!
You should be able to make bookings for both of your vouchers online by clicking the links in the How to Book section for each voucher. This will bring up a calendar where you can select your preferred date and enter your details to confirm the booking.
I hope this helps!
Gillian, itison Customer Support, 14:33, 04/09/20
Can I bring my 2 children
Jennifer, 10:28, 08/09/20
Hi Jennifer,
Thanks for getting in touch.
I can confirm a maximum of 2 children permitted. Children are classed as ages 4 – 15 and require a supplementary charge of £15 for dinner and £6.95 for breakfast per day. Under 4s are free of charge. Please discuss and pay directly with the hotel.
I hope this helps!
Jen, itison Customer Support, 10:55, 08/09/20
How do I use my credit to purchase this voucher
Jeanne, 20:47, 08/09/20
Hi Jeanne,
Thanks for getting in touch!
Once you’ve found the deal you’d like, select Buy Now. You can then Add a Gift Card or Promo Code after confirming how many vouchers you'd like to buy.
I hope this helps!
Courtney, itison Customer Support, 08:46, 09/09/20
Can you use the spa at the hotel.please ?
Sandra, 00:51, 12/09/20
Hi Sandra,
Thanks for getting in touch!
Our vouchers don't include access to the spa, but you're welcome to contact the hotel directly on 01423 700300 to discuss the possibility and cost of adding this to your booking and they'll be happy to advise.
I hope this helps!
Jen, itison Customer Support, 10:25, 12/09/20
Is this hotel dog friendly
00:55, 20/09/20
Hi there,
Thanks for getting in touch!
I'm happy to let you know up to 2 dogs can stay for a supplement of £10 per dog per night; payable directly to hotel.
I hope this helps!
Courtney, itison Customer Support, 09:47, 21/09/20
Hi,
Could yo please let me know if the offer for the Majestic Hotel Is available for this coming Monday 28th September before I purchase a voucher thanks.
Kind Regards,
Lynda
Lynda, 10:23, 23/09/20
Hi Lynda,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Wallis, itison Customer Support, 10:26, 23/09/20
Hi
Is it £65 per night for a couple or is it a person
John, 21:15, 15/10/20
Hi there,
Thanks for getting in touch.
I can confirm option 1 is £65 for two.
I hope this helps!
Jen, itison Customer Support, 10:28, 16/10/20
Hello doestbe voucher include use of the pool free of charge thanks
13:58, 22/10/20
Hi there,
Thanks for getting in touch.
if you'd like to discuss access to the pool you are welcome to contact the DoubleTree by Hilton Harrogate Majestic Hotel & Spa directly on 01423 700300 and they'll be happy to advise.
I hope this helps!
Rachael, itison Customer Support, 14:05, 22/10/20
Hello what would happen if you bought a voucher but couldn't use it by the 31st may due to lockdown in certain areas? Thanks
07:30, 15/01/21
Hi there,
Thanks for getting in touch!
You can find out more about our Covid-19 guarantee at https://www.itison.com/pages/guarantee.
With our guarantee, we'll be happy to issue itison credit for the full value of your voucher if:
- A business closes or is unable to fulfil your voucher
- You’re unable to use your voucher because of travel restrictions or isolating
- You’ve gifted a voucher that the recipient is unable to use for the above reasons
You can find out more about itison credit, including terms of use, with our helpful guide to itison credit.
I hope this helps!
Wallis, itison Customer Support, 09:22, 15/01/21
Try visiting our Help Centre for help, or email us at support@itison.com and we'll be happy to help.
Voucher is valid until Mon 31 May and from Sun 19 Sep until Thu 16 Dec 2021, valid Sun - Thur; subject to availability.
Excludes Fri - Sat, 1 Apr - 18, 30 Sep, 3 - 4, 6, 15, 21, 25 - 26 Oct and 4 - 6 Nov 2021.
Advance booking required. Voucher must be booked by Thu 2 Dec 2021 (we don’t want you to miss out!).
Online bookings only.
You risk forfeiting your voucher if you cancel within 24 hours of your booking.
Multiple voucher purchases permitted.
Multiple vouchers can be used on consecutive nights; subject to availability.
Check-in 3pm, check-out 11am.
Standard double or twin room available.
Rooms can be upgraded to a deluxe for a supplementary charge of £10 per room per night; payable directly to hotel.
Stay can be extended by a night for a supplementary charge; please discuss directly with hotel.
Max of 2 children permitted. Children are classed as ages 4 – 15 and require a supplementary charge of £15 for dinner and £6.95 for breakfast per day. Under 4s are free of charge. Please discuss and pay directly with the hotel.
Max of 2 dogs are permitted at a supplementary charge of £10 per dog per night; payable directly to hotel.
Wheelchair access available.
The venue may restrict the number of itison bookings on each day so please book early if you want a specific date.
The beginning and end period of a voucher’s validity is always the busiest. We advise members to book well in advance to avoid disappointment.
Vouchers can be presented on mobile device or printed for redemption; please show your voucher on arrival.
Voucher is not exchangeable for cash or valid with any other offers.
Images used for illustrative purposes only.