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My partner had a wheelchair do you have accessibility for parking and wheelchair access to rooms etc
Gillian, 23:13, 08/08/20
Hi Gillian,
Thanks for getting in touch!
I'm happy to let you know wheelchair access is available. Just let the venue know your requirements when you make your booking.
I hope this helps!
Jen, itison Customer Support, 10:29, 10/08/20
Hi , Do i book directly with the hotel if i purchase this ?
Thanks
William, 22:06, 11/08/20
Hi William,
Thanks for getting in touch!
Once you've bought this deal you'll receive a unique voucher with full instructions on how to make a booking.
I hope this helps!
Courtney, itison Customer Support, 08:11, 12/08/20
is this price per person or room with all the other things thrown in.
George, 17:28, 13/08/20
Hi George,
Thanks for getting in touch!
I can confirm the cheapest price is £89.00 and that is for an overnight stay for two including breakfast and a glass of Prosecco each valid October 2020 to March 2021.
I hope this helps!
Jen, itison Customer Support, 09:37, 14/08/20
Have you processed my order for the voucher for the Hotel Colessio as I have paid for 2 nights stay online 2 days ago at this hotel.
Please let me know as soon as you receive this question in order for me to book this hotel as soon as possible
George, 13:43, 15/08/20
Have you processed my order for the voucher for the Hotel Colessio as I have paid for 2 nights stay online 2 days ago at this hotel.
Please let me know as soon as you receive this question in order for me to book this hotel as soon as possible
George, 13:43, 15/08/20
Hi George,
Thanks for getting in touch!
I'm afraid it doesn't look like your order went through for the Hotel Colessio voucher.
If you're still looking to order this deal, I’d suggest trying again on another computer or device. You’ll know straight away if the transaction goes through as you’ll see a page confirming your order has been successful.
I hope this helps answer your query though.
Jen, itison Customer Support, 15:37, 15/08/20
Hi. I’m looking to buy the 2 night stay deal with a view to booking the hotel for the nights of 26 & 27 August 2020. I have been on Hotel Collesio website and can see the dates are available but for a deluxe king room with only 2 rooms left. Happy to pay any extra cost but don’t want to not get the booking as no other dates are available to me during the aug-sep booking period. Are you able to check if I would be able to get this booked? If not possible then it would have to be moved to the Oct-mar booking period but not sure if this is allowed.
Look forward to hearing from you.
Regards
Ronnie Walker
Denise, 13:34, 19/08/20
Hi Ronnie,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Rachael, itison Customer Support, 14:02, 19/08/20
Ok thanks you for reply Rachael. Will see how I get on.
Denise, 14:17, 19/08/20
I still have not received the voucher for 2 nights stay at the Hotel Colessio.
My name is George.
You sent me a reply stating 7 to 10 days it would take you to send the voucher due to this pandemic, i get that but I would like a confirmation from you that you received interest in this offer. As I have booked with you a two night stay at the above hotel I think you can agree that £209 is quite a lot of money to be just floating around.
Please can you respond to this request
Thank you
George
George, 09:23, 25/08/20
Hi George,
Thanks for getting in touch.
I'm really sorry to hear this and I have just replied to your email directly.
I hope this helps.
Gillian, itison Customer Support, 09:33, 25/08/20