Ask us a question
If you have any questions about itison, try visiting our
Help Centre to see if we can answer
them for you.
Still need an answer? Please sign up or sign in to ask a question.
Can I bring my dog ?
Julie, 12:56, 06/12/18
Hi there,
Thanks for getting in touch!
I'm happy to let you know a maximum of 1 dog permitted in limited pet-friendly rooms at a supplementary charge of £8 per dog per night; please discuss with and pay directly to the hotel.
I hope this helps!
Ruth, itison Customer Support, 13:12, 06/12/18
When does this deal finish?
08:21, 07/12/18
Hi there,
Thanks for getting in touch!
This deal should be available for another week or so, but I can't guarantee it won't sell out before then.
I hope this answers your question!
Courtney, itison Customer Support, 09:48, 07/12/18
How do you know if you can get a particular date
Anita, 15:10, 03/01/19
Hi Anita,
Thanks for getting in touch!
If you'd like to check their availability before buying a voucher, you're welcome to contact Kenmore Hotel directly and they'll be happy to advise.
I hope this helps!
Gillian, itison Customer Support, 15:19, 03/01/19
Why does this site ask for payment before I select the dates for staying
16:41, 08/01/19
Hi there,
Thanks for getting in touch!
I'm happy to let you know you'll be able to check availability online as soon as you've bought your voucher.
If you're unable to secure a suitable booking I can confirm we do offer a full refund on unused vouchers within 14 days of their purchase.
I hope this helps!
Rachael, itison Customer Support, 17:32, 08/01/19
We have a little boy she 6 years old, are kids allowed?
14:10, 28/01/19
Hi there,
Thanks for getting in touch!
I'm happy to let you know a maximum of 1 child is permitted on this deal. Children under 12 stay free in a cot or z bed, with all meals being paid for as taken directly to the hotel.
I hope this helps!
Ruth, itison Customer Support, 14:13, 28/01/19
Are you giving away, in a competition, an overnight stay at the Kenmore Hotel. I saw it on Facebook but think it may not be true.
Lin, 22:21, 11/07/20
Hi Lin,
Thanks for getting in touch!
I can confirm we're currently offering an overnight stay for two with cream tea, dinner and a bottle of Prosecco at the Kenmore Hotel as a competition prize on our Facebook.
I hope this helps!
Courtney, itison Customer Support, 09:52, 13/07/20