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How do we book a slot?
Johann, 09:25, 07/10/22
Hi Johann,
Thanks for getting in touch!
Once you've ordered this deal you'll receive a unique voucher with full instructions on how to make a booking.
I hope this helps!
Grace, itison Customer Support, 09:56, 07/10/22
How do I book the lounge is it on their official website
11:27, 11/10/22
Hi there,
Thanks for getting in touch!
Once you've ordered this deal you'll receive a unique voucher with full instructions on how to make a booking. Just take a look at the 'How To Book' section on your voucher.
I hope this helps!
Lucy, itison Customer Support, 11:30, 11/10/22
What if no availability for date I travel will I get a refund ?
11:29, 11/10/22
Hi there,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Lucy, itison Customer Support, 11:31, 11/10/22
Hi there,
If I booked this on a Saturday would I have to leave before the 14.30 Saturday cut off or is it ok as long as you are booked in before 14.30?
Thank you
08:58, 27/10/22
Hi there,
Thanks for getting in touch!
This deal must be booked at or before 2:30pm, and you can spend up to 3 hours in the lounge from the time of arrival.
I hope this helps!
Grace, itison Customer Support, 09:32, 27/10/22
We fly on the 10 th November, we have to check in for 4 am to fly out at 6 am .
Is the lounge open at these times ????
angela, 11:18, 04/11/22
Hi Angela,
Thanks for getting in touch!
I'm happy to let you know the lounge is open Mon - Fri 4am - 6pm; subject to availability.
I hope this helps!
Fiona, itison Customer Support, 11:55, 04/11/22
Hi I have two children age 8 and 10 is there a reduced price for children
14:46, 18/12/22
Hi there,
Thanks for getting in touch.
I can confirm children over 3 require a voucher and there is no further discount offered.
I hope this answers your question, though.
Hannah, itison Customer Support, 14:53, 18/12/22
There are 6 of us, can I buy one voucher for 4 people and another for 2 for the same date?
Colin, 20:19, 12/01/23
Hi Colin,
Thanks for getting in touch!
I'm happy to confirm multiple voucher purchases are permitted and vouchers can be booked online; subject to availability.
I hope this helps!
Lucy, itison Customer Support, 09:25, 13/01/23
Hello, the Aberdeen airport parking voucher is to be used by 31st March. Does that mean that you have to be out before then or activated before then?
EG. Could you enter on 27th March on the 7day voucher if you are then leaving on 3rd April?
Thanks!
Jennifer, 11:34, 18/01/23
Apologies I have found the answer to this on the correct posting.
Jennifer, 11:42, 18/01/23
Hi Jennifer,
Thanks for getting in touch!
I'm afraid for the parking deal, the car park must be vacated by the 31st of March, and vouchers can't be used after this date.
I hope this answers your query though.
Wallis, itison Customer Support, 16:21, 18/01/23
What happens if you can’t get a booking on the required date
Mrs, 19:50, 01/02/23
Hi there,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Wallis, itison Customer Support, 08:50, 02/02/23
Any chance you will be doing Aberdeen Airport Lounge deal this winter??
Mrs, 05:30, 23/11/23
Hi there,
Thanks for getting in touch about our deal for Aberdeen Airport!
I'm afraid this deal has ended and we're unable to sell any more vouchers at the moment.
We've some great deals in the pipeline though, so I'm sure a similar voucher will pop up soon! I'd recommend keeping an eye on our website for any new deals.
I hope this answers your question though,
Lucy, itison Customer Support, 08:15, 23/11/23