Hi Don,

Thanks for getting in touch!

I’m happy to let you know multiple vouchers can be used on consecutive nights; subject to availability.

I hope this helps!

Wallis, itison Customer Support, 08:34, 17/11/20

Hi there,

Thanks for getting in touch!

I’m happy to let you can bypass the promotional code by clicking the green "Purchase" button at check-out.

If you have any further issues, I’d suggest trying again on another computer or device. You’ll know straight away if the transaction goes through as you’ll see a page confirming your order has been successful.

I hope this helps!

Wallis, itison Customer Support, 08:33, 17/11/20

Hi there,

Thanks for getting in touch – I’m really sorry you’re having trouble placing your order.

I’ve had a look and I'm afraid your recent order attempt failed at the 3D Secure stage, which is sadly controlled by your bank. However, we do sometimes find the problem isn't actually down to your bank and it's instead a compatibility issue with your current browser or device.

If you're still looking to order this deal, I’d suggest trying again on another computer or device. You’ll know straight away if the transaction goes through as you’ll see a page confirming your order has been successful.

I hope this helps and just let me know if I can lend a hand with anything else!

Wallis, itison Customer Support, 08:31, 17/11/20

Hi there,

Thanks for getting in touch!

I'm happy to let you know up to 2 children can stay with this deal; up to 5 years go free, 6 – 18yrs require a supplementary charge of £40 per night including breakfast, or a £10 supplementary charge when staying in a double double room with no extra beds

I hope this helps!

Wallis, itison Customer Support, 08:30, 17/11/20

Hi Yvonne,

Thanks for getting in touch!

You'll be able to check availability and make a booking online immediately after buying your voucher.

If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.

I hope this helps!

Wallis, itison Customer Support, 08:29, 17/11/20

Hi there,

Thanks for getting in touch!

If the venue has to close and you're unable to use your voucher as a result, we'll be happy to issue itison credit for the full value of your voucher.

You can find out more about our Covid-19 guarantee at https://www.itison.com/pages/guarantee.

I hope this helps!

Wallis, itison Customer Support, 08:07, 18/11/20

Hi Lorraine,

Thanks for getting in touch!

You'll be able to check availability and make a booking online immediately after buying your voucher.

If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.

I hope this helps!

Wallis, itison Customer Support, 08:06, 18/11/20

Hi Joanna,

Thanks for getting in touch!

To check the availability of room service before buying a voucher, please contact Fairmont St Andrews directly and they'll be happy to discuss.

I hope this helps!

Wallis, itison Customer Support, 07:54, 18/11/20

Hi there,

Thanks for getting in touch!

For information about their Covid-19 cancellation policy, please contact Fairmont St Andrews directly and they'll be happy to discuss.

I hope this helps.

Wallis, itison Customer Support, 08:01, 18/11/20

Hi Ralston,

Thanks for getting in touch.

You can find out more about our Covid-19 guarantee at https://www.itison.com/pages/guarantee.

With our guarantee, we'll be happy to issue itison credit for the full value of your voucher if:

- A business closes or is unable to fulfil your voucher
- You’re unable to use your voucher because of travel restrictions or isolating
- You’ve gifted a voucher that the recipient is unable to use for the above reasons

You can find out more about itison credit, including terms of use, with our helpful guide to itison credit.

I hope this helps.

Wallis, itison Customer Support, 12:26, 23/11/20

Hi Caitlin,

Thanks for getting in touch!

I'm happy to let you know the allowance can be used in Squire Restaurant, St Andrews Bar and Grill, La Cucina, Kittocks Den and Zephyr Sports Bar.

To check their availability for afternoon tea before buying a voucher, please contact Fairmont St Andrews and they'll be happy to discuss.

I hope this helps!

Wallis, itison Customer Support, 08:37, 25/11/20

Hi there,

Thanks for getting in touch!

If you have a voucher you're unable to use, please email us at support@itison.com and we'll be happy to look into this for you.

I hope this helps!

Wallis, itison Customer Support, 08:36, 07/06/21

Hi there,

Thanks for getting in touch!

I'm afraid this is an older deal that has ended, but we've some great deals in the pipeline - I'm sure a similar deal will pop up soon!

Older pages do sometimes come up in the results if you search for a deal on the internet. To search our website directly for current offers, just head to www.itison.com and use the search option at the top right of the page.

I hope this helps!

Wallis, itison Customer Support, 15:00, 05/12/21

Hi Isobel,

Thanks for getting in touch!

I'm afraid this is an older deal that has ended, but we've some great deals in the pipeline - I'm sure a similar deal will pop up soon!

Older pages do sometimes come up in the results if you search for a deal on the internet. To search our website directly for current offers, just head to www.itison.com and use the search option at the top right of the page.

I hope this helps!

Wallis, itison Customer Support, 09:05, 24/02/22