St Andrews, KY16 8PN
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Hi, so I wouldn’t be able to use the voucher on 18th November? Just checking I’m reading the dates correctly ?
Julie, 08:38, 19/09/19
Hi Julie,
Thanks for getting in touch!
I'm afraid this voucher excludes the 18th of November.
I hope this answers your question though.
Wallis, itison Customer Support, 09:05, 19/09/19
It does, thanks ??
Julie, 09:07, 19/09/19
Does the deal include breakfast?
Laura, 09:17, 19/09/19
Hi there,
Thanks for getting in touch!
I'm happy to let you know every option for this deal includes breakfast.
I hope this helps!
Courtney, itison Customer Support, 09:37, 19/09/19
How much is it to play a round of golf with this offer?
Yvonne, 11:23, 19/09/19
Hi Yvonne,
Thanks for getting in touch!
I'm afraid golf isn't included with this offer, but you're welcome to contact Fairmont St Andrews directly to discuss adding this to your stay and the cost this would incur.
I hope this helps!
Courtney, itison Customer Support, 11:36, 19/09/19
Hi I’m looking to buy this voucher but I need a specific date can you advise if the 5th October is available please?
CLAIRE, 12:21, 19/09/19
Hi Claire,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Courtney, itison Customer Support, 12:28, 19/09/19
Which restaurant is the dinner in options 3&4
Thanks
Alison
Alison, 18:25, 19/09/19
Hi Alison,
Thanks for getting in touch!
I'm happy to let you know your dinner allocation can be spent in La Cucina or St. Andrew's Bar & Grill.
I hope this helps!
Gillian, itison Customer Support, 09:08, 20/09/19
I am interested in this deal I want the 2 nights evening meal first night do we get breakfast both days is the price £169 per couple thanks Manny
manny, 10:06, 20/09/19
Hi Manny,
Thanks for getting in touch!
I can confirm for a luxury 2 night stay its £394 for two in a Fairmont view or Fairmont double double room.
This includes a 3 course dinner on the first night, breakfast both mornings and leisure access.
I hope this helps!
Jen, itison Customer Support, 11:06, 20/09/19
How do I make a booking on line? I’ve bought 2 night deal want to book for 11/10/19
Carol, 18:18, 20/09/19
Hi Carol,
Thanks for getting in touch!
You should've been sent instructions on how to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Gillian, itison Customer Support, 09:33, 22/09/19
Hi
I bought 2 of these last year and the hotel arranged a adjoining rooms which was perfect for us and our teens! Bit nervous about buying 2 x 2 night stays and booking online though. What do I do if this room option isn’t available online as an option? Can I just call and book with hotel? Much prefer to deal with a person
Thanks
Susan, 09:25, 21/09/19
Hi Susan,
Thanks for getting in touch!
I'm happy to let you know you'll be able to make these special requests when reserving your rooms. I would then recommend giving the hotel a call directly to double check they can be accommodated.
I hope this helps!
Gillian, itison Customer Support, 10:22, 22/09/19
Hi - option 2, two night stay with dinner on the first night and breakfast can you confirm if breakfast is for both mornings.
Thanks
Mabs
Mabs, 09:32, 21/09/19
Hi Mabs,
Thanks for getting in touch!
I'm happy to let you know breakfast is included on both mornings if you stay for 2 nights.
I hope this helps!
Gillian, itison Customer Support, 10:22, 22/09/19
Hi can you tell me the table d’hote menu allowance please
Thanks
Mabs
Mabs, 13:25, 21/09/19
Hi Mabs,
Thanks for getting in touch!
I can confirm this voucher includes 3 courses from the table d'hote menu.
I hope this helps!
Gillian, itison Customer Support, 10:25, 22/09/19
What restaurant(s) is the dinner available?
17:10, 22/09/19
Hi there,
Thanks for getting in touch!
I'm happy to let you know your evening meal can be taken in La Cucina or St Andrew Bar & Grill.
I hope this helps!
Courtney, itison Customer Support, 12:07, 23/09/19
Is there availability to use this on the 12th Oct? thanks.
09:44, 24/09/19
Hi there,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Jen, itison Customer Support, 10:30, 24/09/19
How do you book this deal? Is there a code to book online
Thanks
Gill
10:47, 24/09/19
Hi Gill,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Rachael, itison Customer Support, 11:02, 24/09/19
Hi how much for 2 nights without dinner or afternoon tea?
Thanks
19:46, 26/09/19
Hi there,
Thanks for getting in touch!
I'm afraid we're not offering a voucher for a 2 night stay without dinner, but our voucher for a 2 night stay for two in a view room with 3 course dinner on the first night, breakfast and leisure access is £394.
Alternatively, you're welcome to buy two of our vouchers for a one night stay for two in a Fairmont view or Fairmont double double room plus breakfast and leisure access. These vouchers are £169 each.
I hope this helps!
Gillian, itison Customer Support, 08:52, 27/09/19
Is it possible using this deal to have three adults in a double double room with no extra bed required.
Thanks
Debbie, 14:16, 28/09/19
Hi Debbie,
Thanks for getting in touch!
Our vouchers are for two people only, but you're welcome to contact Fairmont directly 01334 837000 to discuss the possibility and cost of adding a third person to your booking and they'll be happy to advise.
I hope this helps!
Jen, itison Customer Support, 10:59, 29/09/19
before purchasing this voucher can you check availability for Tue 15th October for a double double room adding 2 kids on for breakfast
Donna, 16:40, 01/10/19
Hi Donna,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Gillian, itison Customer Support, 16:43, 01/10/19
I would be booking this for an anniversary. Given logistics and holidays and offer exclusions, please can I check you could fulfil this on Monday 28th if buying DBB deal. Thank you. Roger
Roger, 10:42, 02/10/19
Hi Roger,
Thanks for getting in touch!
I'm happy to let you know the voucher can be used on Monday the 28th of October.
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Wallis, itison Customer Support, 11:30, 02/10/19
Is there availability for 26th Oct for DBB? Dont wanna buy a voucher if no availability.thanks
18:03, 02/10/19
Hi there,
Thanks for getting in touch!
I'm afraid this voucher excludes the 26th of October.
I hope this answers your question though.
Wallis, itison Customer Support, 08:43, 03/10/19
i booked the fairmont for tue 15 oct i want to ensure we get a double double room as i will be bringing my 2 sons? When do i pay the £10 surcharge for breakfast?
Donna, 14:21, 03/10/19
Hi Donna,
Thanks for getting in touch!
I'm happy to let you know you'll be able to request a double double room when making a booking with your voucher - just add this in to the "booking requirements" section.
I hope this helps!
Wallis, itison Customer Support, 15:50, 03/10/19
I've booked fairmont for tue 15 oct how do i ensure i get a double double room as i will be bringing my 2 sons?? When do i pay th £10 breakfast surcharge?
Donna, 15:04, 03/10/19
Hi Donna,
Thanks for getting in touch!
I'm happy to let you know you'll be able to request a double double room when making a booking with your voucher - just add this in to the "booking requirements" section.
I'm happy to let you know the breakfast supplementary charge is paid directly to the hotel at the time of your stay.
I hope this helps!
Wallis, itison Customer Support, 15:50, 03/10/19
Is this deal available for Friday 11/10/19?
12:42, 07/10/19
Hi there,
Thanks for getting in touch!
To check availability before buying a voucher, just give us a call on 0141 223 8843 and we'll be happy to discuss.
I hope this helps!
Gillian, itison Customer Support, 12:48, 07/10/19
Hi could you tell me what restaurant the meal is in?
16:45, 07/10/19
Hi there,
Thanks for getting in touch!
I'm happy to let you know your dinner allocation can be spent in La Cucina or St. Andrew's Bar & Grill.
I hope this helps!
Gillian, itison Customer Support, 17:44, 07/10/19
Hi
I have purchased a dinner bed and breakfast from itison and have been told it cheaper to Book this offer on the hotel website - I am booked in this Sunday and the quoted price on the hotel website is £219 and I have paid £225.
I would like to change my voucher to the afternoon tea voucher. I would then require a £20 refund from itison. Can you let me know if this can be done?
Regards
Michelle
Michelle, 12:19, 08/10/19
Hi Michelle,
Thanks for getting in touch!
If you need help with an existing voucher, please get in touch with us at support@itison.com directly and we'll be happy to try and lend a hand!
Gillian, itison Customer Support, 13:36, 08/10/19
Hi,
Is there any availability for the £225 option on 3rd November. This is the only date I can do and was looking to check before purchasing.
Thanks
09:55, 09/10/19
Hi there,
Thanks for getting in touch!
I'm happy to let you know there's currently availability on the 3rd of November, but you'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Wallis, itison Customer Support, 10:53, 09/10/19
Hi do you have availability for Sunday 13th and Monday 14th oct? Thanks
17:27, 10/10/19
Hi there,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Gillian, itison Customer Support, 09:11, 11/10/19
This does not help as I am buying this deal for a specific date. If there is no availability next week do you offer cancellation?
Lisa, 13:24, 11/10/19
Hi Lisa,
Yes - if you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund!
Gillian, itison Customer Support, 13:48, 11/10/19
How do I check availability for Friday 18th and Saturday 19th October
Lisa, 13:16, 11/10/19
Hi Lisa,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Gillian, itison Customer Support, 13:20, 11/10/19
How do l check if I can get a room this week
13:55, 14/10/19
Hi there,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Courtney, itison Customer Support, 14:11, 14/10/19
Could this voucher be extended to 28 December?
Caitlin, 12:05, 15/10/19
Hi Caitlin,
Thanks for getting in touch!
I’m afraid as this voucher expires on the 23rd of December 2019, it couldn't be used to make a booking after this date.
I hope this answers your question though.
Wallis, itison Customer Support, 12:43, 15/10/19
Hi there,
Is this available for booking this Friday 18th-19th for dbb?
If we are staying with two children aged 5 and 10 in a double double would that be a £10supplement?
10:28, 16/10/19
Hi there,
Thanks for getting in touch!
To check availability before buying a voucher, just give us a call on 0141 223 8843 and we'll be happy to discuss further.
I hope this helps!
Gillian, itison Customer Support, 11:09, 16/10/19
Hi, Can you advise if there is a supplement for Friday stay? Thank ?
Ashleigh, 11:11, 16/10/19
Hi Ashleigh,
Thanks for getting in touch!
I'm happy to let you know this voucher is valid to use 7 days a week, and a supplementary charge of £30 is required for Saturday stays only; payable directly to the hotel.
I hope this helps!
Courtney, itison Customer Support, 11:15, 16/10/19
Is this deal available on fri 25th october 2019? For 1 night?
08:28, 17/10/19
Hi there,
Thanks for getting in touch!
To check availability before buying a voucher, just give us a call on 0141 223 8843 and we'll be happy to discuss further.
I hope this helps!
Gillian, itison Customer Support, 08:59, 17/10/19
I was given this deal as a gift but cant access to book online
Carol, 09:02, 21/10/19
Hi Carol,
Thanks for getting in touch!
To check availability, just give us a call on 0141 223 8843 and we'll be happy to discuss further.
I hope this helps!
Rachael, itison Customer Support, 09:21, 21/10/19
How much it cost to include golf in the stay?
07:38, 22/10/19
Hi there,
Thanks for getting in touch!
I'm afraid golf isn't included with this offer, but you're welcome to contact Fairmont St Andrews directly to discuss adding this to your stay and the cost this would incur.
I hope this helps!
Rachael, itison Customer Support, 09:10, 22/10/19
Hi
Does this deal include bookings up to 21st Dec?
Thanks
Mhairi, 15:09, 24/10/19
Hi Mhairi,
Thanks for getting in touch!
I'm happy to let you know this voucher can be used until Monday 23rd December 2019, 7 days a week; subject to availability.
I hope this helps!
Gillian, itison Customer Support, 16:17, 24/10/19
Hi, I contacted the hotel to check if they have availability for a 2 night stay, checking in on 7th December for this deal and have been advised to contact itison as apparently there is a set allocation for each date. Would you be able to advise?
Annie, 09:20, 29/10/19
Hi Annie,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Gillian, itison Customer Support, 09:25, 29/10/19
Hi there what dates are these available from
10:24, 07/11/19
Hi there,
Thanks for getting in touch!
I’m happy to let you know this voucher can be used until Monday the 23rd of December 2019, and is valid 7 days; subject to availability.
Please note the voucher excludes the 18th, 22nd, 23rd, 25th, 26th and 28th of November and the 4th and 5th of December 2019.
I hope this helps!
Wallis, itison Customer Support, 10:37, 07/11/19
Try visiting our Help Centre for help, or email us at support@itison.com and we'll be happy to help.
Overnight stay for two in a Fairmont view or Fairmont double double room with breakfast and leisure access OR
Overnight stay for two in a Fairmont view or Fairmont double double room with breakfast and leisure access including afternoon tea OR
Overnight stay for two in a Fairmont view or Fairmont double double room with breakfast and leisure access including 3 course dinner OR
2 night stay for two in a view room with 3 course dinner on the first night, breakfast and leisure access
Voucher is valid from Tue 1 Oct 2019 until Mon 23 Dec 2019, valid 7 days; subject to availability.
Excludes 2, 3, 6 – 8, 10, 26, 29 – 31 Oct; 18, 22, 23, 25, 26, 28 Nov and 4 & 5 Dec 2019.
A supplementary charge of £30 is required for Saturday stays; payable directly to hotel.
Advance booking required. Voucher must be booked by Mon 9 Dec 2019 (we don’t want you to miss out!).
Online bookings only.
You risk forfeiting your voucher if you cancel within 72 hours of your booking.
Multiple voucher purchases permitted.
Multiple vouchers can be used on consecutive nights; subject to availability.
Check-in 3pm, check-out 12noon.
Fairmont view or double double room available.
Rooms can be upgraded for a supplementary charge per room per night; please discuss and pay directly to hotel.
Stay can be extended by a night for a supplementary charge; please discuss directly with hotel.
Includes full leisure access for the duration of the stay.
Option 2: Includes afternoon tea; menu is subject to change.
Options 3 – 4: Includes 3 courses from table d’hote menu only; subject to change. Max of 2 vouchers per table. A supplementary charge may be required on some dishes; please discuss and pay directly to hotel. Vegetarian, vegan, gluten / wheat and dairy free and halal options are available. Option 4: Dinner is on the first night only.
Free parking available.
Max of 2 children permitted; up to 5 years go free, 6 – 18 years require a supplementary charge of £40 per night including breakfast or a £10 supplementary charge when staying in a double double room with no extra beds.
No pets permitted.
Wheelchair access available.
The venue may restrict the number of itison bookings on each day so please book early if you want a specific date.
The beginning and end period of a voucher’s validity is always the busiest. We advise members to book well in advance to avoid disappointment.
Vouchers can be presented on mobile device or printed for redemption; please show your voucher on arrival.
Voucher is not exchangeable for cash or valid with any other offers.
Images used for illustrative purposes only.