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Hello! I am pregnant and past first trimester- which option would be suitable? Thanks.
Fiona, 12:01, 16/02/23
Hi Fiona,
Thanks for getting in touch!
To check which treatments would be suitable during pregnancy, please contact Sandman Signature Aberdeen Hotel directly on 01224 945555 and they'll be happy to discuss. Just make sure to mention that you'll be using an itison voucher.
I hope this helps!
Fiona, itison Customer Support, 12:33, 16/02/23
Regarding spa voucher. Sandman Spa do not answer their phone or respond to emails so unsure whether to even book voucher. Only option is to book online but this only gives full price and not with itison discount.
Victoria, 15:30, 20/02/23
Hi Victoria,
Thanks for getting in touch!
Please contact support@itison.com with your voucher code and we'd be happy to advise.
Thanks in advance,
Lucy, itison Customer Support, 17:31, 20/02/23
I would like to purchase a Signature Experience for one with 2 x 25 min treatments voucher , however I have been having issues with getting through to the Sandman Spa to check the availability before I purchase the voucher .
I hope you can assist me further how to manage my potential booking . Many thanks
17:17, 08/03/23
Hi there,
Thanks for getting in touch!
You'll be able to check availability and make a booking immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Fiona, itison Customer Support, 17:23, 08/03/23
I have purchased a voucher for two treatments, however I cannot check availability or even book the treatments as Sandman Spa are neither answering the phone nor replying to emails. Help!
19:37, 08/03/23
Hi there,
Thanks for getting back in touch.
I'm sorry you're having some trouble making your booking, but if you email us at support@itison.com we'll be happy to look into this.
I hope this helps in the meantime!
Wallis, itison Customer Support, 08:16, 09/03/23
I have sent an email as requested with my voucher code details. Still no luck with getting through
09:58, 09/03/23
Sorry, but this has been a very frustrating experience so far. They just do not pick up the phone nor replying to my emails. If people have so many issues with booking these vouchers, why do you provide them?
10:44, 09/03/23
Hi there,
Thanks for getting back to us.
I'm glad to hear you've now emailed, and our Support team will be back in touch as soon as they can to lend a hand!
Courtney, itison Customer Support, 11:36, 09/03/23