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Hi there,
I've purchased a 6ft Christmas tree from Easter Rattray farm but I'm wondering if I should have went with a bigger tree. If I change my mind what am I best doing - cancelling my original order and re ordering or can the price difference just be paid?
Thanks
Kind regards
Jo Gibbons.
Jo, 10:38, 21/11/18
Hi Jo,
Thanks for getting in touch!
If your order is no longer suitable please contact support@itison.com within 14 days of purchase and we'll be happy to issue a full refund.
I hope this helps.
Courtney, itison Customer Support, 11:00, 21/11/18
Hi there, we really want to come on a Sunday is there anyway we could pay extra to come on a Sunday?
Jordan, 12:45, 24/11/18
Hi Jordan,
Thanks for getting in touch!
I'm afraid this deal excludes all Sundays.
I hope this answers your query.
Ruth, itison Customer Support, 14:07, 24/11/18
Hi
Will there be any more offers on the 9ft trees or are they completely sold out on itison?
Many thanks
13:53, 24/11/18
Hi there,
Thanks for getting in touch!
I'm afraid our vouchers for the 9ft trees have now sold out and we're unable to issue any further vouchers.
I'm sorry for the disappointment caused but hope this answers your query.
Ruth, itison Customer Support, 14:08, 24/11/18
hi, please can you tell me if you have 9ft trees still left . thankyou
louise, 05:37, 27/11/18
Hi Louise,
Thanks for getting in touch.
I'm afraid the 9ft trees have now sold out, and we're unable to sell any more vouchers. We've some great deals in the pipeline though - I'm sure a similar voucher will pop up soon!
Rachael, itison Customer Support, 09:53, 27/11/18
do you have 7ft trees left
louise, 05:38, 27/11/18
Hi Louise,
Thanks for getting in touch!
I'm happy to let you know 7ft trees are still available at the moment. You can view the full list of options by clicking on the green buy now' button.
I hope this helps!
Rachael, itison Customer Support, 09:54, 27/11/18
Hi
Are the trees packaged? Ie in net once cut? Or would we need a trailer please?
Trish, 11:30, 02/12/18
Hi Trish,
Thanks for getting in touch!
I'm happy to let you know that once cut, the tree is netted free of charge.
I hope this helps!
Rachael, itison Customer Support, 12:53, 02/12/18
Do you sell ones still live ?
13:51, 04/12/18
Hi there,
Thanks for getting in touch!
I can confirm you will be cutting down a live tree.
I hope this helps!
Gillian, itison Customer Support, 14:09, 04/12/18