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If I purchase 2 vouchers for 2 night stay for 4 in lodge, can they both be booked for the same days, ie, 8 people 2 nights?
Christine, 08:01, 29/08/19
Hi Christine,
Thanks for getting in touch!
I'm happy to let you know multiple voucher purchases are permitted, but if you'd like to check their availability before buying your vouchers, please contact The Portsonachan Hotel & Lodges directly and they'll be happy to discuss.
I hope this helps!
Wallis, itison Customer Support, 08:48, 29/08/19
Is it only the 2 bed lodge that has the sauna? Or does the 1 bed lodge have this as well?
08:41, 29/08/19
Hi there,
Thanks for getting in touch!
I'm afraid only the 2 bedroom lodges have a sauna.
I hope this answers your question though.
Wallis, itison Customer Support, 08:46, 29/08/19
Are pets permitted in all room types
Jo, 10:00, 29/08/19
Hi Jo,
Thanks for getting in touch!
I'm happy to let you know a maximum of 2 pets are permitted at a supplementary charge of £7.50 per pet per night; payable directly to the hotel.
I hope this helps!
Gillian, itison Customer Support, 10:13, 29/08/19
Hi Gillian
I read this in the small print but are pets allowed in all room types or specific rooms.
Thanks
Jo, 10:23, 29/08/19
Hi Jo,
Thanks for getting back in touch!
I'm really sorry for the confusion here, but I can confirm a maximum of 2 pets are permitted at a supplementary charge of £7.50 per pet per night in a pet-friendly room in the self-catering apartments and lodges. This supplement is payable directly to hotel and we would recommend liaising directly with the hotel. Pets are not permitted in the main hotel.
I hope this helps!
Courtney, itison Customer Support, 15:03, 29/08/19
Is this available on the 18th and 19th October for 2 people please
Ann, 10:39, 29/08/19
Hi Ann,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps
Rachael, itison Customer Support, 10:42, 29/08/19
Hi can i bring 2 kids under 5?
Katya, 11:26, 29/08/19
Hi Katya,
Thanks for getting in touch!
I'm happy to confirm a maximum of 2 children are permitted, and children under 5 are free. Just let them know your requirements at the time of booking.
I hope this helps!
Courtney, itison Customer Support, 11:35, 29/08/19
Is it possible to check the availability of this before buying
Looking to buy the 2night stay for 4 on the 27th September
Isabel, 10:05, 30/08/19
Hi Isabel,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps
Rachael, itison Customer Support, 10:14, 30/08/19
If I purchase 1 voucher for 2 nights stay ( me + hubby + 1 child 7y/o) in the lodge - can it be the night oct 15 + oct 16 2019?
Hannah, 13:38, 05/09/19
Hi Hannah,
Thanks for getting in touch!
I'm happy to let you know this date isn't excluded from our offer, but all dates are subject to availability.
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Courtney, itison Customer Support, 13:53, 05/09/19
Hi, can I ask if the 2 night stay in duplex apartment or lodge is booked, does this include breakfast and dinner also.
Thanks
19:39, 09/09/19
Hi there,
Thanks for getting in touch.
I can confirm the voucher for self-catering duplex apartment or lodge doesn't include breakfast and dinner.
I hope this answers your question though.
Jen, itison Customer Support, 10:48, 11/09/19