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Are the lodges dog friendly?
13:47, 02/09/22
Hi there,
Thanks for getting in touch!
I'm afraid pets aren't permitted at Kinnaird Woodland Lodges.
I hope this answers your question though.
Grace, itison Customer Support, 15:39, 02/09/22
is this lodge deal available for 29th october this year
Colin, 14:43, 04/09/22
Hi Colin,
Thanks for getting in touch!
I'm afraid this voucher is valid from Tuesday the 1st of November and dates prior to this are not included.
I hope this answers your question though.
Caitlin, itison Customer Support, 15:01, 04/09/22
Is there shower room/W.C. in lodges? Thanks Ali
15:02, 04/09/22
Hi Ali,
Thanks for getting in touch!
I'm happy to confirm the lodges come equipped with a walk-in en suite shower room.
I hope this helps!
Grace, itison Customer Support, 12:03, 05/09/22
If I purchase the voucher am I guaranteed the dates I want ?
10:45, 09/09/22
Hi there,
Thanks for getting in touch!
You'll be able to check availability and make a booking via email immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Courtney, itison Customer Support, 11:09, 09/09/22
Hi
I was just wondering what the cancellation policy is please
Thanks
15:28, 20/09/22
Hi there,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
You risk forfeiting your voucher if you cancel within 7 days of your booking.
I hope this helps!
Fiona, itison Customer Support, 16:55, 20/09/22
Hi there we would be looking for a one night stay Saturday into a Sunday. Would this be an option for this deal ? Thanks.
Claire, 21:18, 28/09/22
Hi Claire,
Thanks for getting in touch!
I'm afraid Option 1 includes an overnight stay for two and excludes Friday and Saturdays.
I hope this answers your question though.
Caitlin, itison Customer Support, 10:41, 29/09/22
Would it not be possible to pay the extra 50 pounds for a Saturday into Sunday ? Thanks
Claire, 10:51, 29/09/22
Hi Claire,
I'm afraid this sadly isn't possible for the 1 night stay voucher - this option does exclude all Fridays and Saturdays.
I hope this answers your question though!
Gillian, itison Customer Support, 10:55, 29/09/22