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I was looking to stay in one of the barges. Does this deal cover this accommodation?
Margaret, 16:59, 31/08/20
Hi Margaret,
Thanks for getting in touch!
I can confirm this deal is valid for a standard double or twin room within the hotel.
I hope this helps!
Courtney, itison Customer Support, 17:13, 31/08/20
Is their a supplement for weekends thanks
Alexander, 11:48, 01/09/20
Hi there,
Thanks for getting in touch!
I can confirm the following supplements apply:
1 & 2-night stay: A supplementary charge of £20 is required for Friday and Saturday stays; payable directly to the hotel.
3-night stay: A supplementary charge of £30 is required for Fri - Mon stays; payable directly to the hotel.
I hope this helps!
Rachael, itison Customer Support, 12:00, 01/09/20
Hi I am putting in card details and your not accepting details on two cards can you help
Alexander, 16:06, 01/09/20
Hi Alexander,
Thanks for getting in touch!
I’ve had a look and I'm afraid your recent order attempt failed at the 3D Secure stage, which is sadly controlled by your bank. However, we do sometimes find the problem isn't actually down to your bank and it's instead a compatibility issue with your current browser or device.
If you're still looking to order this deal, I’d suggest trying again on another computer or device. You’ll know straight away if the transaction goes through as you’ll see a page confirming your order has been successful.
I hope this helps!
Jen, itison Customer Support, 16:24, 01/09/20
Hi have used I pad previously to order from Itison tried app for phone only showing Itison Buisness Hub app disappointed at losing this deal?
Alexander, 17:09, 01/09/20
Hi Alexander,
Thanks for getting in touch.
I'm afraid we don't have an android app just yet but you're welcome to go through your internet explorer on your phone to visit our site and purchase this deal.
I hope this helps.
Jen, itison Customer Support, 17:13, 01/09/20
How do u book the barges I have booked 2 nights
Catherine, 12:25, 03/09/20
Hi Catherine,
Thanks for getting in touch!
I can confirm this deal is valid for a standard double or twin room within the hotel.
I hope this helps!
Jen, itison Customer Support, 13:06, 03/09/20
Given current COVID situation if a voucher is bought and can’t be used is it refundable?
18:48, 29/10/20
Hi there,
Thanks for getting in touch!
For information about their Covid-19 cancellation policy, please contact Anchor Hotel directly on 01880 820577 and they'll be happy to discuss.
I hope this helps.
Rachael, itison Customer Support, 09:49, 30/10/20
Are pets allowed
21:06, 03/11/20
Hi there,
Thanks for getting in touch!
I'm afraid pets aren't permitted at this hotel.
I hope this answers your question though.
Courtney, itison Customer Support, 09:22, 04/11/20
Is there a double room with harbour view available from Sunday 28th to Tuesday 30th (2 nights) on the offer?
18:16, 09/12/20
Hi there,
Thanks for getting in touch!
To check their availability before buying a voucher, please contact Anchor Hotel directly on 01880 820577 and they'll be happy to discuss.
I hope this helps!
Rachael, itison Customer Support, 09:59, 10/12/20