Hi, I've bought this voucher and keep getting bounced back to reception and sales at the hotel. They don't seem to know how to book it and say I have to book through you. BUT on your directions it says to call them. Can you help?
Thanks for getting in touch!
I'm sorry you're having trouble arranging a booking with your voucher. We'll be happy to help with this, just call us on 0141 223 8843 - we're open Mon - Thu 9 - 5.30 and Fri 9 - 4.30.
Overnight stay for two including afternoon tea, breakfast and late check plus leisure access
2 night stay for two including a 6 course tasting dinner on the first night, breakfast both morning and late check out plus leisure access
Option 1 is valid until Mon 29 Apr 2019, Mon, Thurs, Fri & Sun; excludes Tuesdays, Wednesdays & Saturdays, 2 & 23 Mar and 2-3, 5-6, 19-21 Apr 2019; subject to availability.
Option 2 is valid until Tues 30 Apr 2019, 7 days; subject to availability; excludes 2-3, 5-6, 19-21 Apr 2019; a supplementary charge of £20 per room per night is required for Saturday stays; payable directly to hotel.
Advance booking required. Voucher must be booked by Mon 1 Apr 2019 (we don’t want you to miss out!).
You risk forfeiting your voucher if you cancel within 24 hours of your booking.
Multiple voucher purchases permitted. Max 3 per person.
Multiple vouchers can be used on consecutive nights; subject to availability.
Check-in 3pm, late check-out 1pm (usually 11am).
Classic double / twin / King rooms available.
Rooms can be upgraded to a Deluxe Double for an additional £20 per room per night, a Deluxe Family/King room for an additional £30 per room per night or a Suite for an additional £40 per room per night; payable directly to hotel.
Stay can be extended by a night for a supplementary charge; please discuss directly with hotel.
Option 1 includes afternoon tea only; menu can be viewed here; subject to change.
Option 2 includes a 6 course taster dinner each on the first night (see sample menu); subject to change.
Vegetarian, gluten/wheat/dairy free options are available. Please advise hotel when booking.
Full leisure access is included.
Max of 2 children permitted; children are classed as ages 12 years and under; families can be accommodated in a Deluxe Family room for a supplement of £30 per room per night.
Pets are permitted at a supplementary charge of £12 per night; payable directly to hotel.
Wheelchair access available.
The venue may restrict the number of itison bookings on each day so please book early if you want a specific date.
The beginning and end period of a voucher’s validity is always the busiest. We advise members to book well in advance to avoid disappointment.
Vouchers can be presented on mobile device or printed for redemption; please show your voucher on arrival.
Voucher is not exchangeable for cash or valid with any other offers.