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Can i apply for a refund as i thought the booking was for 2 nights as opposed to one pls ??
ann, 20:33, 11/01/20
Hi Ann,
Thanks for getting in touch!
If you've changed your mind on your order, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Wallis, itison Customer Support, 09:13, 12/01/20
Hi, I’m interested in booking this deal but would like to take 2 dogs and 1 year old. Is the hotel dog friendly? If so, can we just add this on to the booking?
Keri, 21:19, 12/01/20
Hi Keri,
Thanks for getting in touch!
I'm afraid dogs aren't permitted at this hotel.
I hope this answers your question though.
Courtney, itison Customer Support, 09:23, 13/01/20
Hi
Can you explain what the optional £20 pp dinner spend is? Is that a price additional to the deal?
Thanks
Sharon
Sharon, 09:05, 16/01/20
Hi Sharon,
Thanks for getting in touch!
I can confirm voucher option 2 is £109 for an overnight stay for two in an executive room with breakfast and £20pp dinner spend at award-winning The Douglas Hotel.
I hope this helps!
Rachael, itison Customer Support, 10:13, 16/01/20
Hi
Can you buy vouchers to stay for for 2 consecutive nights and would that include dinner both nights
13:06, 17/01/20
Hi there,
Thanks for getting in touch!
I'm happy to let you know multiple vouchers can be used on consecutive nights, subject to availability.
I hope this helps!
Gillian, itison Customer Support, 13:12, 17/01/20
Could I use this offer for a single person please.?10th February to 13th February thank you.
17:23, 21/01/20
Hi there,
Thanks for getting in touch!
I'm happy to let you know The Douglas Hotel is able to accept vouchers for one person, but please note, no further discount will be applied.
I hope this helps!
Courtney, itison Customer Support, 17:29, 21/01/20
This is a dog friendly hotel as I have checked direct with the hotel why does the voucher state no pets
12:43, 10/02/20
Hi there,
Thanks for getting in touch!
I'm afraid dogs aren't permitted with this deal.
This is the decision of the hotel and I'm sorry if this means this deal is no longer suitable for you. I hope something else pops up soon.
Jen, itison Customer Support, 13:02, 10/02/20