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lf I order a rum and a gin, is it one P&P cost £4.95 or it would be £9.90 (which seems excessive!)
Will, 11:38, 20/11/20
Hi Will,
Thanks for getting in touch and for your patience.
The Glasgow Distillery Company has confirmed P&P is charged per item, so two bottles would incur a £9.90 delivery charge. However, they're happy to look at refunding one postage charge if you email their team directly once your order is complete.
I hope this helps!
Courtney, itison Customer Support, 10:33, 25/11/20
Hi, I have purchased this whiskey voucher,(with free P+P)
however when I try to redeem it still being asked for £4.99 P+P
Lynn, 11:18, 30/11/20
Hi Lynn,
Thanks for getting in touch.
I’ve raised your question with The Glasgow Distillery Company and I’ll be back in touch as soon as I have an answer.
Rachael, itison Customer Support, 16:13, 01/12/20
Hi Lynn,
Thanks for your patience.
The Glasgow Distillery Company have advised this error has been updated and you should be able to redeem your voucher successfully now!
I hope this helps.
Rachael, itison Customer Support, 11:48, 02/12/20
I have ordered a whisky delivery. I have an itison voucher but when got to checkout it wouldn’t take it. The money was then taken through PayPal. I have contacted company to cancel order so I can reorder trying the voucher as payment. I have had no response or even acknowledgement that I have placed an order
19:20, 02/12/20
Hi there,
Thanks for getting in touch, although I'm really sorry to hear this.
If you haven't heard back from The Glasgow Distillery Company after a few days of contacting them, just let us know at support@itison.com directly and we'll be happy to lend a hand.
I hope this helps!
Gillian, itison Customer Support, 07:57, 03/12/20
I have an order no. # 6506140 can you tell me when it will be delivered
Archie, 11:15, 11/12/20
Hi Archie,
Thanks for getting in touch!
Once you've bought this deal you'll receive a unique voucher with instructions on how to redeem your code with The Glasgow Distillery Co. After redeeming your voucher, delivery should take up to 5 working days.
If you've already completed your order, you're welcome to contact The Glasgow Distillery Co to discuss this further https://www.glasgowdistillery.com/customer-care/contact.
I hope this helps!
Courtney, itison Customer Support, 12:01, 11/12/20
Hi,
I have purchased the whiskey voucherwith free P+P, however when I try to redeem it I am still being asked for £4.99 for delivery.
Stephen, 19:25, 11/01/21
Hi Stephen,
Thanks for getting in touch!
I'm sorry you've had some trouble using your voucher. I’ve generated a new code and sent it to you by email, and it should be with you in a couple of minutes. If it doesn’t come through, I’d suggest checking your junk or spam folder in case it’s filtered there.
You can also view and print your voucher by heading to itison.com/my/complete_orders.
I hope this helps!
Wallis, itison Customer Support, 09:22, 12/01/21
I wish to order the gin and have it sent to my friends address for her birthday in two weeks time. How does it work?
Kind regards
Yvonne Sweeney
Yvonne, 09:40, 20/01/21
Hi Yvonne,
Thanks for getting in touch!
Once you've bought this deal you'll receive a unique voucher code with full instructions on how to place your order and arrange delivery.
I hope this helps!
Courtney, itison Customer Support, 11:09, 20/01/21