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Hi, It's a bit confusing re cost, can you confirm the option 2 deal is Two nights bed and breakfast for two people, 2 cocktails and two, two course dinners for £159? also, what happens if the Corona Virus is still around, & I think the voucher is only valid up till 30th December? We have stayed with you with your winter deal for the last 5 years.
11:38, 25/05/20
Hi CUSTOMER_NAME,
Thanks for getting in touch!
I’m happy to let you know voucher option 2 is for a 2-night stay for two people with a cocktail each on arrival, a 2-course dinner on one night, breakfast both mornings and late check-out.
If you buy something for your favourite business and your voucher can’t be used in the future due to the business closing, we’ll give you itison credit to the value of that voucher for a full 12 months from the date of issue.
To find out more about how itison credit works, just head to https://help.itison.com/hc/en-gb/articles/360012727819-How-does-itison-credit-work-.
I hope this helps, and take care.
Wallis, itison Customer Support, 12:51, 25/05/20
Are dogs allowed?
12:24, 25/05/20
Hi there,
Thanks for getting in touch!
I'm happy to let you know up to 2 dogs can stay for a supplement of £10 per dog per night; payable directly to the hotel.
I hope this helps!
Wallis, itison Customer Support, 12:50, 25/05/20
Thank you
12:54, 25/05/20
Must be the virus, but your picture is not the Royal Highland Hotel. I suspect it's the Columba Hotel. Cheers.
10:35, 17/06/20
Hi there,
Thanks for getting in touch.
As the images are given to us directly from The Royal Highland Hotel, we use them for illustrative purposes only.
I've raised this with our teams though and we'll have a look into that with the hotel.
I hope this helps.
Jen, itison Customer Support, 10:52, 17/06/20
How do I check room availability before buying a two-night voucher for 21st and 22nd september? ta.
10:51, 17/06/20
Hi there,
Thanks for getting in touch.
To check their availability before buying a voucher, please contact The Royal Highland Hotel directly and they'll be happy to discuss.
I hope this helps!
Jen, itison Customer Support, 11:11, 17/06/20
Hi Jen. Do you have a tel. number? Their 231926 no. gets only security team.
12:02, 17/06/20
Hi there,
Thanks for getting back in touch.
I'm afraid 01463 231926 is the only number we have for them too.
Most of the team at The Royal Highland Hotel may be on furlough at the moment which may be why you're only getting through to security.
You're welcome to email them directly at info@royalhighlandhotel.co.uk but I can't guarantee an answer immediately.
I hope this helps.
Jen, itison Customer Support, 12:31, 17/06/20