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I would like to apply an £89 credit that's in my account to the purchase of a voucher for 2 people can you help me to so this please- thank you
08:21, 15/10/21
Hi there,
Thanks for getting in touch!
It's no problem to let you know you can use your credit for this deal by clicking 'Buy Now'. You can then select 'Add a gift card, promo code or itison credit' after confirming how many vouchers you'd like to buy.
You might find your code comes up automatically and you can select Use This Code. Otherwise, just type it in as it shows and select Enter Code. Your order total will update and you can continue to the payment section.
If you have any trouble you're welcome to get in touch with us at support@itison.com and we'll be happy to lend a hand.
I hope this helps!
Hannah, itison Customer Support, 09:50, 15/10/21
Hi, is the meal in the spa restaurant or the fish and chip shop?
Ruth, 10:09, 15/10/21
Hi Ruth,
Thanks for getting in touch!
To discuss where the lunch takes place, you're welcome to contact The Spa at Kinnettles directly and they'll be happy to advise.
I hope this helps!
Jen, itison Customer Support, 10:25, 15/10/21
Hi
I notice that you are only getting one hour use of leisure facilities- if you want more time is it an hourly rate for this ?
Thanks
Shani, 16:15, 15/10/21
Hi there,
Thanks for getting in touch!
Our vouchers include 1 hour of access to the facilities only, but you're welcome to contact The Spa at Kinnettles directly to discuss the possibility and cost of using the facilities for longer and they'll be happy to advise.
I hope this helps!
Wallis, itison Customer Support, 11:39, 16/10/21
How is 2 hours a spa ‘day’?
07:46, 24/10/21
Hi there,
Thanks for getting in touch.
It's no problem to let you know when one of our spa deals includes more than one option such as a treatment and access to leisure facilities, or a treatment and lunch we tend to classify them as 'Spa Days' as this is the terminology our members are familiar with.
We do really value your feedback and it has been raised with the relevant teams for us to take on board.
I hope this answers your question though!
Courtney, itison Customer Support, 17:49, 25/10/21
There are 3 of us. We would like the spa, lunch deal. How would we do that?
Ailsa, 10:37, 16/10/21
Hi Ailsa,
Thanks for getting in touch!
Our vouchers are for two people only, but you're welcome to contact The Spa at Kinnettles directly to discuss the possibility and cost of adding a third person to your booking and they'll be happy to advise.
I hope this helps!
Wallis, itison Customer Support, 11:21, 16/10/21
Can this be combined with an overnight stay?
08:07, 10/11/21
Hi there,
Thanks for getting in touch!
You're welcome to contact The Spa at Kinnettles directly 01334 473387 to discuss the possibility and cost of adding an overnight stay to your visit.
I hope this helps!
Sandy, itison Customer Support, 11:22, 10/11/21
As the voucher for two is now sold out, can I buy two 'spa day for one' vouchers to use with someone? Thank you.
Lyndsay, 14:29, 08/12/21
Hi Lyndsay,
Thanks for getting in touch.
I can confirm multiple voucher purchases are permitted. Groups can be booked and receive treatment at the same time. Max of 2 per group; subject to availability. Please note there is only one couples room available.
I hope this helps!
Rachael, itison Customer Support, 14:48, 08/12/21