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Under "what to expect" I purchased option 4 "Aveda Elemental facial and back, neck and shoulder massage and a deluxe manicure AND pedicure". However on receipt of the voucher is states:
"Aveda Elemental 30min facial OR an Aveda relaxing back, neck, shoulder 30min massage with a manicure and a pedicure at Tiffany". I understood the massage was included also? Please can you confirm? I also noticed that the full package which I thought I had purchased was not an option with the online booking.
Brenda, 08:05, 07/03/19
Hi there,
Thanks for getting in touch.
I'm really sorry for the confusion, but I can confirm Option 4 for this deal is valid for an Aveda Elemental facial OR back, neck and shoulder massage, as well as a deluxe manicure AND pedicure.
If this means your voucher is no longer suitable please email support@itison.com within 14 days of purchase and we'll be happy to arrange a full refund.
Courtney, itison Customer Support, 10:58, 07/03/19
Would it be possible to book 2 people in for back massage and pedicure at same time, even if one goes for massage whilst other is getting pedicure then vice versa? Thanks Julie
Julie, 20:27, 05/04/19
Hi Julie,
Thanks for getting in touch!
I'm afraid groups cannot be booked and receive treatment at the same time.
I hope this answers your question though.
Wallis, itison Customer Support, 10:53, 07/04/19