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Is it dog friendly?
17:22, 10/03/19
Hi there,
Thanks for getting in touch!
I'm afraid dogs aren't permitted at this venue.
I hope this answers your question though.
Courtney, itison Customer Support, 17:24, 10/03/19
How long do I have to use this offer ?
Sheila, 18:40, 14/03/19
Hi Sheila,
Thanks for getting in touch!
I’m happy to let you know this voucher can be used from Monday 1st April 2019 until Sunday 30th June 2019, 7 days a week, subject to availability.
I hope this helps!
Gillian, itison Customer Support, 09:01, 15/03/19
Hi, I was wondering if you were able to offer a vegan option for the meal? Thank you.
21:20, 19/03/19
Hi there,
Thanks for getting in touch!
I can confirm vegetarian, gluten nnd wheat free options are available. If you'd like to discuss the possibility of a vegan alternative you're welcome to contact Fernie Castle directly on 01337 810 381.
I hope this helps!
Courtney, itison Customer Support, 09:04, 20/03/19
Hi, can I check availability for the weekend of 15th/16th June 2019 before I purchase this voucher?
12:13, 24/03/19
Hi there,
Thanks for getting in touch!
I'm afraid this deal has sold out, and we're unable to sell any more vouchers at the moment. We've some great deals in the pipeline though - I'm sure a similar deal will pop up soon!
Gillian, itison Customer Support, 12:33, 24/03/19
Having booked into the treehouse on Friday for the night I seriously doubt feedback could be described as fantastic. Indeed it is the only place I have been unable to stay as it was so bad. Subsequently checking reviews on trip advisor it seems most visitors have had a similar awful experience. It is unclean and not worth a fraction of what they are charging. Your reviews cannot be favourable and the picture painted is totally unlike the reality which is dead flies and spiders, dust accumulated over many weeks, breakfast left out from the afternoon of previous day and previous residents underwear still on floor and that’s just a flavour. If your reviews are so biased I certainly won’t use itison again
20:55, 20/04/19
Hi there,
Thanks for getting in touch.
I'm really sorry to hear this, and I'd like to assure you I have passed your feedback on to the team which works with Fernie Castle for their information.
I hope this helps.
Gillian, itison Customer Support, 09:47, 21/04/19