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I require assistance please I have emailed quite a few times and I’ve not had a response
I was not happy with my treatments and I require a full refund
Kiki
Caroline, 15:52, 05/11/19
Dear itison please respond to my email
Thank you
Kiki
Caroline, 11:57, 06/11/19
Does this offer include a nights stay or just the treatments?
22:23, 17/11/19
Hi there,
Thanks for getting in touch!
There is no overnight stay included with this voucher.
I hope this answers your question though!
Gillian, itison Customer Support, 09:04, 18/11/19
Please can you respond to this email regarding my treatment thank you
Kiki
Caroline, 12:03, 19/11/19
I’m looking to book a spa day for me and my daughter for her birthday she is 15 i see it states over 18’s is this the case even when accompanied by an adult?
Kelly, 10:20, 25/11/19
Hi Kelly,
Thanks for getting in touch.
I'm afraid as this deal is valid for over 18s only this wouldn't be possible. To discuss this further though, please contact the Villiage Hotel directly and they'll be happy to advise.
I hope this helps!
Jen, itison Customer Support, 11:06, 25/11/19
Is it possible to pay a supplement for a Saturday or Sunday?
04:50, 26/11/19
Hi there,
Thanks for getting in touch!
I'm afraid this voucher excludes Saturdays & Sundays.
I hope this answers your question, though.
Gillian, itison Customer Support, 09:22, 26/11/19
Hi. I'm after a spa experience for 3 people. Is that possible? Thanks
Karen, 08:51, 19/01/20
Hi Karen,
Thanks for getting in touch!
Although our vouchers are for one or two people only, you are welcome to buy one of each option to cover three people in total.
I hope this helps!
Gillian, itison Customer Support, 09:12, 19/01/20
A little confused, the voucher says for one or two people. Want to treat my daughter, do I need 2 vouchers or just one ?
Camilla, 08:30, 28/01/20
Hi Camilla,
Thanks for getting in touch!
I'm happy to let you know we're offering a voucher for one person (£59) and a voucher for two people (£115).
I hope this helps!
Gillian
Gillian, itison Customer Support, 09:05, 28/01/20
Hey there,
Looking to buy this for someone, and would like to join them in the spa for the day but I am not looking for a treatment/massage. Is it possible to buy this for 1 person, then pay a reduced price on the day to use the spa facilities (and no treatment) for myself?
Kind regards
Blair, 09:59, 28/01/20
Hi Blair,
Thanks for getting in touch!
Our vouchers both include treatments, but you're welcome to contact Village Hotel Aberdeen directly to discuss the possibility and cost of adding a second person without any treatments to your booking and they'll be happy to advise.
I hope this helps!
Wallis, itison Customer Support, 10:12, 28/01/20
Hi,
I’m looking for getting this for myself and my mum but we both work full time , what time does the spa shut on a Friday night?
Thank you
Tayler, 13:38, 28/01/20
Hi Tayler,
Thanks for getting in touch!
I can confirm this offer is valid to use 9am – 8pm on Fridays; subject to availability.
I hope this helps!
Courtney, itison Customer Support, 13:45, 28/01/20
How long is voucher valid for ?
Sheila, 18:36, 07/03/20
Hi Sheila,
Thanks for getting in touch!
I'm happy to let you know this voucher can be used until Thursday 30th Apr 2020, Monday – Friday 9am – 8pm; subject to availability.
I hope this helps!
Gillian, itison Customer Support, 10:24, 08/03/20