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Hello
Is there parking available at Village Glasgow?
09:23, 03/09/20
Hi there,
Thanks for getting in touch.
To discuss parking availability, you're welcome to contact the team at Village Hotel Club Glasgow by calling 0141 375 3121 and they'll be happy to advise.
I hope this helps!
Jen, itison Customer Support, 09:52, 03/09/20
Is their a gluten free menu at the Village Hotel in Edinburgh & is there parking ?
Pamela, 22:09, 07/09/20
Hi there,
Thanks for getting in touch.
I'm happy to let you know gluten-free options are available. Just let the venue know your requirements when you make your booking.
To discuss parking availability, you're welcome to contact the team at Village Hotel Club Glasgow by calling 0141 375 3121 and they'll be happy to advise.
I hope this helps!
Courtney, itison Customer Support, 08:44, 08/09/20
ON THE VILLAGE DEAL FOR GLASGOW CAN YOU TELL ME IF THERE WOULD BE AN OPTION FOR A SINGLE ROOM - THREE OF US - IE ONE DOUBLE AS ADVERTISED AND ONE SINGLE - WOULD BE HAPPY TO PAY THE DOUBLE RATE FOR THE SINGLE....
eileen, 10:51, 10/09/20
Hi Eileen,
Thanks for getting in touch!
Our vouchers are for two people only, but you're welcome to contact Village Hotel Glasgow directly on 0141 375 3121 to discuss the possibility and cost of adding a third person to your booking and they'll be happy to advise.
I hope this helps!
Rachael, itison Customer Support, 10:56, 10/09/20
Is the leisure assess fully open at the moment due to COVID restrictions? Such as swimming pool, sauna etc.
Thanks
Shannon, 15:49, 26/09/20
Hi Shannon,
Thanks for getting in touch!
We'd recommend contacting the hotel you're interested in directly to discuss their plans to reopen leisure facilities.
I hope this helps!
Courtney, itison Customer Support, 17:40, 26/09/20
What is the supplement for a double double Edinburgh VH room please ?
Richard, 07:48, 28/09/20
Hi Richard,
Thanks for getting in touch.
You're welcome to contact Village Hotel Edinburgh directly, on 0131 297 7111, to discuss room upgrades and the cost included.
I hope this helps!
Courtney, itison Customer Support, 09:01, 28/09/20
Are small dogs permitted?
Margaret, 21:08, 09/10/20
Hi Margaret,
Thanks for getting in touch.
I'm afraid pets aren't permitted at these hotels.
I hope this answers your question, though.
Gillian, itison Customer Support, 09:30, 10/10/20
Hi I was thinking of this for a gift for my daughter and her friend for a birthday present would there be a twin room available?
21:53, 24/10/20
Hi there,
Thanks for getting in touch.
I can confirm this offer is valid for a standard double or twin room.
I hope this helps!
Courtney, itison Customer Support, 10:21, 25/10/20
Morning how do I use credit for a new purchase
11:50, 25/10/20
Hi there,
Thanks for getting in touch!
To use credit at our checkout, just select Add a Gift Card or Promo Code after confirming how many vouchers you'd like to buy. You should find your code comes up automatically and you can select Use This Code. Otherwise, just type it in and select Enter Code.
I hope this helps!
Courtney, itison Customer Support, 12:55, 25/10/20
How do I use the voucher, do I have to call the hotel or can I book online? Thanks
11:55, 09/11/20
Hi there,
Thanks for getting in touch.
Once you've bought this deal you'll receive a unique voucher with a link on how to make your booking.
I hope this helps and do take care!
Courtney, itison Customer Support, 12:36, 09/11/20
What happens if we are still in Lockdown with voucher scheme
Ellen, 13:28, 10/11/20
Hi Ellen,
Thanks for getting in touch!
For information about their Covid-19 cancellation policy, please contact Village Hotel directly and they'll be happy to discuss.
I hope this helps.
Courtney, itison Customer Support, 13:33, 10/11/20
Hello , looking at this great deal for Christmas presents,, only concern is if we allgo in lock down again due to covid19 ,, will dates be extended ??
22:15, 11/11/20
Hi there,
Thanks for getting in touch.
If the venue has to close and you're unable to use your voucher as a result, we'll be happy to issue itison credit for the full value of your voucher.
You can find out more about our Covid-19 guarantee at https://www.itison.com/pages/guarantee.
I hope this helps.
Wallis, itison Customer Support, 08:42, 12/11/20
Do u cater for vegan thanks
18:34, 25/11/20
Hi there,
Thanks for getting in touch.
I can confirm vegetarian options are available, but you're welcome to call the hotel directly to discuss vegan alternatives.
I hope this helps!
Courtney, itison Customer Support, 08:01, 26/11/20
Can 2 17yrs old use this offer ?
Linda, 21:41, 10/01/21
Hi Linda,
Thanks for getting in touch.
You're welcome to contact the Village Hotel directly on 0131 297 7111 to discuss the suitability of this deal for two 17 year olds and they'll be happy to advise.
I hope this helps in the meantime.
Rachael, itison Customer Support, 09:56, 11/01/21