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With this voucher, I would to send it to my grandchildren in England. Will they be able sign in England with link or is it just for use in Scotland?
Thank you
Rob Gillespie
Robert, 08:42, 25/02/21
Hi Rob,
Thanks for getting in touch!
Your grandchildren in England will be more than able and welcome to enjoy this virtual pantomime.
I hope this helps!
Gillian, itison Customer Support, 09:03, 25/02/21
When is the voucher valid if you choose the Mother goose and Jack in the beanstalk package . Thank you
Margaret, 11:41, 25/02/21
Hi Margaret,
Thanks for getting in touch!
I'm happy to confirm the Mother Goose and Jack & the Beanstalk option is valid until Sun 11th April 2021, and must be booked before Saturday 10th April.
I hope this helps!
Courtney, itison Customer Support, 12:15, 25/02/21
Thank you for your response, could you please confirm the date the full package voucher starts .
Many Thanks
Margaret, 13:06, 25/02/21
Hi Margaret,
Thanks for getting back in touch!
I'm happy to let you know the option for Mother Goose and Jack & the Beanstalk is valid to use straight away.
I hope this helps!
Wallis, itison Customer Support, 13:17, 25/02/21
Mother Goose virtual pantomime: What sort of device would we watch this on?
Catherine, 13:19, 25/02/21
Hi Catherine,
Thanks for getting in touch.
I can confirm you will be emailed access to the panto the day before the link goes live and it can be viewed on any digital device that allows you to open email links and can be connected to the internet e.g a phone, computer or tablet
I hope this helps!
Rachael, itison Customer Support, 13:57, 25/02/21
Hello
When you email your code on the website, when do you receive the link to watch the Pantomines?
Thanks
Margaret
Margaret, 10:20, 04/03/21
Hi Margaret,
Thanks for getting in touch!
Once you've sent your code to the email address included in the How To Book section of your voucher, you'll be emailed access to the pantomimes immediately after booking.
I hope this helps!
Courtney, itison Customer Support, 12:10, 05/03/21
I bought 2 mother goose /Beanstalk tickets for my sons, but they've emailed them and haven't had a reply with the code, can you help please
anne, 14:23, 14/03/21
Hi Anne,
Thanks for getting in touch.
If you need further assistance with your order I'd advise contacting our support team directly support@itison.com and we'll be happy to help!
I hope this helps in the meantime.
Rachael, itison Customer Support, 09:40, 15/03/21
Have followed the booking instructions days ago but had no response. How do I resolve this?
Janet, 17:36, 14/03/21
Hi Janet,
Thanks for getting in touch.
If you need further assistance with your order I'd advise contacting our support team directly support@itison.com and we'll be happy to help!
I hope this helps in the meantime.
Jen, itison Customer Support, 16:18, 18/03/21
Hi, I have emailed the booking address twice but haven’t had any reply yet.
Lori, 12:23, 21/03/21
Hi Lori,
Thanks for getting in touch!
I'm sorry you haven't heard back from the team at Go Kids Scotland yet. They might not be able to reply right away, but they’ll get back to you as soon as they can.
If you haven't heard back by the 25th of March, just email us at support@itison.com with your preferred contact details (ideally a phone number and email address) and we'll ask the team at Go Kids Scotland to contact you asap.
I hope this helps in the meantime!
Wallis, itison Customer Support, 09:24, 22/03/21