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Hi, when I'm looking to book it says 10am on the ticket, does that mean we need to be there by 10am or won't get in, or can we arrive later through the day. 10am a bit early to get from Glasgow but keen to book for 12 people. Thanks.
19:24, 03/10/19
Hi there,
Thanks for getting in touch!
Entry is available from 10am-5pm, subject to availability.
I hope this helps!
Gillian, itison Customer Support, 08:29, 04/10/19
Do children under the age of one need to pay £9 for a ticket?
21:17, 03/11/19
Hi there,
Thanks for getting in touch!
I'm happy to let you know under 3s can attend for only £4, and this is payable directly to New Lanark.
I hope this helps!
Gillian, itison Customer Support, 09:04, 04/11/19
If it sold out for a date on here can we still turn up and pay on day?
17:54, 06/11/19
Hi there,
Thanks for getting in touch!
If a particular date is sold out on our site, you're welcome to buy a ticket directly from New Lanark by heading to http://bit.ly/36HNqNi.
I hope this helps!
Gillian, itison Customer Support, 19:09, 06/11/19
Hello. Regarding The New Lanark Christmas Experience. Why cam adults not purchase a ticket without purchasing a child ticket? Adults enjoy these type of days out too. Very unfair
Margaret, 13:47, 24/11/19
Hi Margaret,
Thanks for getting in touch.
I'm sorry for any confusion here, but I'm happy to let you know adults can buy tickets without child tickets, but children must be accompanied by an adult.
I hope this clears things up!
Gillian, itison Customer Support, 14:52, 25/11/19