Small print

• Voucher is valid until Sun 7 Oct 2018, Mon – Fri 10am – 10pm, Sat – Sun 9am – 10pm; subject to availability.
• Advance booking required. Voucher must be book by Fri 7 Sep 2018 (we don’t want you to miss out!).
• If you need to cancel or alter your booking, Snow Factor require a minimum of 5 days’ notice to allow for a transfer. All transfers will incur a £5 administration fee – the £1.99 booking fee is non-refundable. No transfer will be given within 5 days of your booking and no refund will be given for any non-attendance.
• All telephone bookings carry a standard booking fee of £1.99 which is non-refundable (processed via the contact team) but this isn't charged if bookings are made in person at the ticket desk in Snow Factor.
• Multiple voucher purchases permitted.
• Concessions; junior 3yrs – 15yrs / Student/ Senior Over 60yrs; ID/Student card must be provided.
• Validity period will not be extended, and would advise that if weekends are preferred these are booked as soon as possible after purchasing.
• Snow Factor recommends you arrive at least 30-45 minute prior to your activity start time to collect passes and get kitted up. They are often extremely busy during peak times, so please allow extra time for queuing. If you are late for your activity, Snow Factor reserves the right to refuse admission without refund or transfer.
• Vouchers cannot be used for group bookings exceeding 4 or more people.
• Each voucher is valid for a 2 hour session.
• All under 16's must be accompanied by an adult at all times whilst on Snow Factor premises. Adults will be held responsible for any damage caused by children they accompany on Snow Factor premises. Aged 10-15 years old must meet minimum competency (recreational standard) and adults must accompany at all times. Under 10 years old using the main slope should be accompanied by an adult who is also competent to the agreed minimum standard for main slope use.
• No height or weight restrictions.
• Members are welcome to use their own ski and snowboard equipment.
• Includes equipment hire; skis & poles, snowboards, ski or board boots & helmets, subject to availability.
• Gloves, full length trousers and long sleeve tops must be worn at all times on the slope.
• Snow Factor advise that members wear waterproof jackets & trousers, which can also be hired from their clothing rental department for an additional £6.50 per outfit. Gloves and socks are available for purchase only. Head protection is also available at the rental desk and must be used by all slope users.
• Helmets are compulsory for everyone unless excused upon medical grounds. All members on any activity, all freestyle & mogul users & anyone involved in any type of racing or race training must wear a proper ski/snowboard approved helmet. This must fit correctly & must be fastened at all times.
• Junior rates apply to children under 16 years of age, 16 years and over are charge at adult rates. Snow Factor reserve the right to require proof of age.
• The slope pass is for experienced skiers and snowboarders. Members may use the main slope if they can: fit their boots correctly unaided, use the poma lift, link their turns correctly and control their speed. Please discuss with Snow Factor if unsure of your experience.
• Snow Factor provide lockers (£1 non-refundable) to store your personal items & valuables while you are on the slope. Snow Factor nor its employees or agents are responsible for any loss, theft or damage to valuables or personal property that belongs to any visitor whilst on Snow Factor premises.
• Further terms and conditions can be viewed here.
• The beginning and end period of a voucher’s validity is always the busiest. We advise members to book well in advance to avoid disappointment.
• Vouchers must be printed for redemption; please print your voucher and bring along with you to avoid disappointment.
• Voucher is not exchangeable for cash or valid with any other offers.
• Images used for illustrative purposes only.